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Operation Manager (International- Non Voice Chat) Bangalore

8.00 to 13.00 Years   Bangalore   02 Aug, 2022
AHMNIS HR SOLUTIONS Hiring For Ahmnis HR Solutions
Job LocationBangalore
EducationNot Mentioned
SalaryRs 6 - 9 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Operation Manager (International- Non Voice Chat) BangaloreGraduation is MandatoryJob Profile:As Caller Center Operations Manager, you will directly oversee call center sales personnel to ensure positive morale and effective daily operations. You will serve our local and national customers through the development and implementation of best cell center methods and procedures. You will also be asked to make suggestions for system and process improvement using your knowledge of daily and ground operations.Job RoleConduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. Establish a high standard for productivity, quality, customer service as well as define user guidelines. Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures. Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations. Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses. You will also work on managing and improving floor performance through performance monitoring, problem resolution, system audits and quality assurance measures. Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed. Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Work Experience and Requirements5+ years of managerial experience Customer service experience preferred Motivated self-starter Excellent verbal communication skills 3+ years of call center experience preferred Ability to multitask, exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Decisiveness and attention to detail. Highly developed interpersonal and people management skills, including ability to interact with and influence people at all levels Excellent problem solving and analytical skills.

Keyskills :
bpo non voiceoperations managementinternational processchat processnon voice process

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