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Payroll Processing, Analyst

2.00 to 6.00 Years   Bangalore   26 Oct, 2022
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    The US Payroll Time & Pay Case Management role sits within the EDSE organization. This open role will sit in Bangalore, India and will work in US shift to support the team. In this role, you will be responsible for managing the timely and accurate resolution of payroll inquiries as well as making pay adjustments when employees experience a pay or time-impacting event. The ideal candidate for this position will have a strong service-orientation and ownership mentality, have demonstrated ability to problem-solve and analyze, and be able to quickly troubleshoot and resolve issues impacting both employees and payroll processes. You will be joining the team at a pivotal time as we recently completed the transition of our Payroll function to Oracle s HCM Cloud platform. JOB:
    • Analyze, research, and resolve payroll queries received from employees/managers or any authorized personnel. Must be able to work in an efficient and effective manner and respond to the customer in a professional manner. This includes the ability to understand, interpret, and explain JPMC NA Payroll.
    • Manage cases, perform in-depth research, identify resources for providing information, follow through to obtain information, and resolve cases efficiently and thoroughly, meeting both volume and quality service measurement standards.
    • Process cases which will include all aspects of an employees pay, either while the employee is active or on a Leave of Absence from the firm according to federal/state/local guidelines and regulations.
    • Understand and able to calculate various payments.
    • Communicate with HR Business Partners, answer questions, and provide updates as needed.
    • Explain provisions of prior plans and impact of mergers/acquisitions, etc. on plans and benefits.
    • Coach and mentor new team members, answer questions, and provide assistance when needed.
    • Active participation in various test activities like, test scripts for UAT, provide input to project team on current pain areas and need for simplification.
    QUALIFICATIONS:
    • Graduate with 2+ years experience in Payroll Services, Benefits Administration or Human Resources (preferred)
    • Exposure to HRMS systems, Cloud based HRMS e.g. Oracle cloud, WorkDay (preferred)
    • Ability to work a flexible schedule, which may include occasional weekends and extended shifts to meet business needs
    SKILL SETS:
    • Strong customer service ethic, communication skills (written and verbal), interpersonal skills, and telephone etiquette.
    • Strong organizational skills and ability to effectively prioritize.
    • Ability to multi-task in a fast paced environment.
    • Ability to quickly absorb product knowledge and process information and apply appropriately to customer s needs.
    • Analytical skills are required to identify issues and trends and develop solutions and/or recommendations.
    • Interact with corporate Human Resources professionals and executives in a professional manner.
    • Excellent problem solving skills with the ability to make sound business decisions, along with perseverance in obtaining information needed to resolve questions or issues. Use multiple information resources to research problems and issues.
    • Handle situations that require adaptation of response or extensive research.
    • Calm and diffuse irate customers by following procedures and using interpersonal skills.
    • Advanced problem solving skills.
    • Make sound business decisions and exercise good judgment skills with the understanding of when to escalate issues.
    • Flexible and adaptable to changes in procedures, processes, systems, etc.
    ,

Keyskills :
product knowledgeus payrolltest scriptsleave of absenceflexible schedulehuman resourcespayroll servicescustomer service

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