Principal PM Manager

Job Description

Do you want to join a dynamic team that is passionate about providing World Class Quality Customer experience and helping Microsoft customers achieve more Come join the Identity & Network Access Developer Care PM Team!The Identity & Network Access Organization (IDNA), a part of Microsoft s Security, Compliance, Identity, and Management Division, is building, deploying, and running the Azure Active Directory and Network Access suite of Cloud and Enterprise Mobility Services to enable a set of durable and secure Identity Provider capabilities for Microsoft s customers and partners. We are looking of an experienced and highly motivated product manager to Lead a team to accelerate the investments in product quality.In this role you will lead and grow a diverse team focused on improving the customer perceived quality of products and features. The team will focus on bringing an outside-in perspective and measure for quality and fundamentals that is representative of the customers lived experiences. As you learn, you will apply an engineering approach to defining processes, analyze data, and identify new requirements to exceed customer satisfaction goals. Along the way, you have learned how to negotiate, manage through critical situations, and developed strong communication skills to establish priorities.The Microsoft Identity team is a fun, inclusive community committed to working closely with customers and each other. We pride ourselves on building strong relationships with our customers so we can deeply understand their requirements and deliver solutions that satisfy their needs and exceed their expectations.If that sounds like the right environment for you, please join us!IdentityJobsMSFT SECURITY Responsibilities
• Lead a team of Product Managers delivering customer quality experience.
• Create a high performing team culture that values individual growth and continuous learning
• Provide thought leadership and strategic contributions to shape a strong Customer First organizational culture focused on quality products
• Engage deeply with Customers and the Engineering team to drive change, identify gaps, and synthesize feedback to recommend product, tooling and/or documentation solutions.
• Support the evolution of SCIM (Security, compliance, Identity & Management) Developer and App platform.
Qualifications Required Qualifications:
• Strong technical background in security, compliance, and identity
• 12+ years experience in a software engineering or technical product management role.
• 3+ years of leading diverse teams of product/program managers
• Demonstrated passion for data driven decision making.
• Experience with delivering programs/projects with diverse engineering / division / geographies
• Excellence in strategic thinking, leadership, communication, interpersonal skills and ability to influence without authority.
Prefered Qualifications:
• Deep passion for satisfying customer needs and achieving high user and business partner satisfaction through a detailed understanding of user scenarios.
• Experience with large scale service monitoring and/or service reliability engineering is a big plus.
• Outstanding problem-solving skills and passion to solve hard problems.
• Demonstrated ability to learn new technologies quickly.
• Strong Teamwork and Collaboration Skills.
• Bachelor s degree in Computer Science, Mathematics, or related sciences is preferred.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.,
• Lead a team of Product Managers delivering customer quality experience.
• Create a high performing team culture that values individual growth and continuous learning
• Provide thought leadership and strategic contributions to shape a strong Customer First organizational culture focused on quality products
• Engage deeply with Customers and the Engineering team to drive change, identify gaps, and synthesize feedback to recommend product, tooling and/or documentation solutions.
• Support the evolution of SCIM (Security, compliance, Identity & Management) Developer and App platform.

Keyskills :
drive changeactive directorystrong communication skillscomputer scienceproblem solvingtechnical product management