skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Principal Systems Engineer-IM

5.00 to 10.00 Years   Bangalore   05 Jul, 2022
First American (India)
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    This job is primarily responsible for applying a high level of depth and breadth of expertise in the area of Major Incident Management. This position is also responsible for providing technical direction and leadership in areas of Problem and Change ManagementFacilitates the technical bridge during Priority 1 incidents by providing general focus and direction to ensure participants are engaged and moving forward towards restoring service, or implementing a workaround, as quickly as possible.Ensures the ITIL-based Incident Management process is followed.Supports the Change Management and Problem Management processes.Monitors the clock and incident timeline to ensure tasks and escalations are performed within required timeframes.Ensures all required technical resources are notified and engaged on the technical bridge within required timeframes.Ensures functional and hierarchical escalations are performed in a timely manner.Ensures the incident ticket work log is kept updated as events occur. The incident ticket is the authoritative record and must document all technical activities, error messages, screen shots, resolutions implemented, etc.Facilitates adherence to Change Management process, if a change is required to restore service.Prepares and sends the Title IT Communications status updates each 30, 60, 90~ minutes, using standard templates and email tools.Provides the Service Desk with timely status updates.Notifies and provides status updates to the Director of IT Service Operations. On occasion will also be required to communicate status directly to the Chief Technology Officer.Ensures the correct incident resolved time is used to resolve the incident ticket.Facilitates adherence to Change Management process, if a change is required to restore service.Ensures the Problem Management page within the incident ticket is fully populated.Prepares and submits a Priority 1 Incident Report after each incident.Participates in post-incident reviews.Education:Degree in Computer Science or related major preferred.Certification:ITIL Foundation Certified.Requirements:6-8 years of ITSM, Incident, Problem and Change Management experience.Multi-platform experience (Windows, Linux ) and cloud knowledge on AWS and AZURE is a plus.Must display willingness to accept responsibility, take initiative, use good judgment, and maintain a positive attitude.Desired Characteristics:Superior problem solving, troubleshooting and analytical skillsExcellent written/verbal communication skillsExceptional customer service, overall communication and technical writing skills.Demonstrate aptitude for providing exceptional customer service in politically charged environment.Excellent time management/Highly available/PunctualPossess the ability to work independently with minimal management supervision and as part of international team of engineers.Project and task orientedSufficient technical depth to communicate with other internal organizations at a peer level.Ability to multitaskBe confident in actively participating in team support by proposing and implementing solutions.Communicative/Forthcoming,

Keyskills :
AWSAZURE

APPLY NOW

Principal Systems Engineer-IM Related Jobs

© 2020 Skillindia All Rights Reserved