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Process Engineer, POE Operations Tools

3.00 to 8.00 Years   Bangalore   11 Nov, 2022
Amazon
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Are you passionate about automation, designing processes, simplifying work and launching innovative products using cutting edge technology We are looking for Process engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership. As a Process Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Perfect Order Experience(POE) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with operations, product managers, software engineers, business analysts, data scientists and program managers on medium to large scale projects. In addition, you will develop ownership of process engineering processes to improve the product development lifecycle of Paramount workflows. Key job responsibilities Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps. Design, develop, test, launch and improve self-service software products such as Paramount workflows. Operate as a Subject Matter Expert on Amazon s internal authoring application and workflow engine to develop Paramount workflows. Engage with software development teams to understand and guide evolving program technology Understand and leverage Amazon technology and services Deep dive technical product or operational issues to propose and implement simple and effective solutionsAbout the teamAmazons Perfect Order Experience (POE) team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are looking for a Process Engineer with a passion for technology, innovation with strong analytical and communication skills. You will enjoy working with cutting edge technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon s bottom-line., Bachelor s degree in Engineering, Computer Science, Mathematics, Business, Economics or Finance. 3+ years experience in similar role (process development, product design, business process improvement) Passion for technology and Machine Learning Proven experience of effectively owning and building processes in ambiguous environment. Excellent written and verbal communication skills and a proven ability to influence others. Ability to utilize exceptional problem-solving skills to solve for technical challenges. Strong verbal and written communication skills Analytical, resourceful, customer-focused, with ability to innovate. MBA Ability to work independently with minimal direction in a fast-paced environment Experience developing operational processes and process improvement Experience working in a fraud or risk detection organization Familiarity with AWS technology related to contact automation and technical support

Keyskills :
documentationsafetyqualitytroubleshootingprocess engineering

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