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Process Expert

4.00 to 9.00 Years   Bangalore, Chennai, Hyderabad, Lucknow, Kolkata, Mumbai City, Delhi, Ahmedabad   15 Nov, 2021
Job LocationBangalore, Chennai, Hyderabad, Lucknow, Kolkata, Mumbai City, Delhi, Ahmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryLogistics / Courier / Transportation
Functional AreaCustomer Service (Domestic),General / Other Software
EmploymentTypeFull-time

Job Description

Welcome to an exciting world of One Team Customer Service, where you will join an ambitious and expanding team of Customer Service Professionals of OTCS, an extended arm of our colleagues across the globe in the front office. This team together with the front office colleagues & Customer Service team focuses on delivering Best in Class Service & Experience to our global clientele. This team has an array of responsibility from understanding customer needs to exceeding customer expectations. The ultimate objective of this team is to ensure that we completely satisfy customer needs profitably & create value for us as well as our customersShow More We offerAs an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balanceShow More Key responsibilitiesAssist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling. Own the issue with low tolerance to delays. Read and reply to correspondence on both internal & Customer s emails within SLA s as defined for the specific communication channel. System Workflow attendance and reply within timeframe Work along with the team to Achieve Standard CS KPI in line with the GSC flagship projects. Take on additional responsibilities such as reports / analysis basis Area requirement Take on ADHOC responsibilities basis instructions from Line ManagerDimensions: Customer Focus & Ownership Stakeholder managementShow More We are looking forSkills and Job Knowledge Graduate with 2 5yrs of Customer Service Experience Empathy and rapport building Inquisitive & keen to learn Sense of urgency in customer issue resolution Professional standard in grammar and though articulation. Ability to understand end to end processes.Technical Skills Must have computer experience: Excel, Word, and Power Point Good typing speed Excellent Communication skills.Show More,

Keyskills :
customer servicedocumentationslashippingdeliveryfront officecustomer focusissue resolutionemployee engagementphotographic memoryworking environmentarmkpiwordexcelpromptgrammaranalysisultimateownership

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