Process Specialist

0.00 to 3.00 Years Bangalore 14 Jul, 2023

Job Location	Bangalore
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	Finance / Accounts / Tax
EmploymentType	Full-time

Job Description

Team: Sales & Fulfilment Role: Infosys JL- Process Specialist-3A Education: Full time Graduation Experience: 3-4 Years Location: Bangalore Shift: APAC/ANZ-Should be flexible Support Request on behalf of sales force i.e Quotes, Orders, Amendments, Pricing sheets or vendor quotes etc. for service requests. Provide subject matter expertise for complex issues. Build training curriculum & Work Instructions. Identify and communicate opportunities for continuous process improvement Use existing knowledge base to provide a customer facing root cause assessment. 3-4 years of experience in a BPO environment. Any Bachelor s degree. Proficient MS Excel Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management Very good understanding of L2S process. Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc Problem solving and analytical skills. Customer / Client facing experience would be handy. Good understanding of Quote to Order. Clear written & oral communication skills with internal customers. Sound analytical & interpersonal skills Strong troubleshooting and diagnosis skills Training experience will be handy. Experience in creating knowledge base would be an advantage.,

Keyskills :
qualityreportingorder to cashinside salesknowledge baseproblem solving

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Process Specialist

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