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Process Trainer

1.00 to 6.00 Years   Bangalore   19 Jul, 2023
Transformplus
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Hi,We are looking for Process Trainer- (BPO)Job Title: Process TrainerJob Location:Bengaluru, Hyderabad, Delhi & NCR, Mumbai, Mohali ,Jaipur, PuneSalary: 4 to 6 lpaMode of Work: Work From OfficeJob Responsibilities-
    • Ensure successful execution of training needs
    • Measure program training effectiveness
    • Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
    • Send reports/MIS to the Operations team on the progress/pending status of activities
    • Review content at regular intervals to ensure all updates are incorporated
    • Participate in Internal & External Calibrations
    • Manage Knowledge Check for New Hires & Production Staff
    • Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.
    Knowledge, Skills and abilities-
    • Very Strong written and verbal communication skills (English)
    • Customer/ Client Handling Skills
    • Experience in any product/process/soft skill/up-skilling training
    • Open to Work in 24X7, 6 days working Rotational
    Desired Candidate Profile-
    • Min Graduate (Any)
    • Min 2 years of experience with Excellent Communication skills set to match with Versant 6.
    • Strong understanding of and experience in product training in domestic BPO domain
    • On Paper should be Process Trainer.
    • HR Round. Voice & Accent round Operation Round-Client Round
    • Days of Work 6 days a week
    Interested Candidates can directly WhatsApp their CVs (Word/PDF) to HR@hidden_mobile,hidden_mobile

Keyskills :
training analysisprocess trainingbpotrainingclassroom traininginternational bpovirtual training

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