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Process Trainer_Blore

1.00 to 4.00 Years   Bangalore   29 Dec, 2022
Teleperformance Global Services Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.5 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    We are looking for a trainer to train our customer support group (inbound/outbound on the following,
    • Call handling process
    • Soft skills
    • Communication skills
    • Query resolution
    • The desired candidate should possess the following (but not limited to)
    • Should have an in depth knowledge of call handling process.
    • Proficiency in Soft skills training
    • Audit customer calls and give feedback to customer support group and concerned stakeholders
    • Documenting training progress and reporting to concerned stakeholders
    • Should have classroom training experience including running orientation programs for new joiners in customer support group
    • Should have knowledge of industry standards related to customer satisfaction scores
    • Conduct short modules of refresher training on the floor.
    • Should have knowledge of e-learning tools and blended learning approaches for customer support executives.
    • Able to plot and analyze key performance metrics related to customer support function.
    • Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.
    • A customer service mindset and values like empathy are highly desirable.
    • Qualification Any Graduate
    • Minimum 1 year inrelevant experience.
    • Language: English + Any south India Languages
    • 24/7 shifts, Rotational week off
    Salary: CTC Upto 4 lacsContact HR:- Yamanur Khidden_mobilehidden_email

Keyskills :
training needstrainingtnatraining analysis

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