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Process trainer (Female only)

5.00 to 10.00 Years   Bangalore   14 Mar, 2023
Frankfinn Institute of Air Hostess Training
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaTechnical / Process Training
EmploymentTypeFull-time

Job Description

    Dear CandidatesGreetings of the day!!Profile:Process TrainerBangalore (Females only) (Fluent in Kanada language)Work Location:BangaloreExperience:4+YearsRoles and Responsibilities
    • Handling End to End Process Training for New Hire Team as per the client need and requirement.
    • Well versed in training the objection handling calls.
    • Handling the refresher training for existing team players.
    • Ensuring process training with the Modules & PPT(s) prepared before the training starts.
    • Handling the mock calls & barging live calls before/ post-handover is done to the process Head.
    • Mock calls and feedback sessions.
    • Prepare training materials such as outlines, text, and ppts. and present information, using a variety of instructional techniques and formats also develop alternative training methods if expected improvements are not seen.
    • Training on rebuttal(S)/strategies.
    • Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.
    • Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.
    • Collate the training results and documentation of the same to present the particular agents performance to the HOD & Senior Management weekly/monthly.
    • Ensuring result oriented & improvement programs for existing team players.
    Qualifications:
    • Trainer should have handled & trained the teams (Domestic BPO).
    • Need to have excellent communication & presentation skills.
    • A minimum of 5+ years experience as a process/sales trainer.
    • Ability to meet or exceed Performance Competencies.
    Regards,Team HR

Keyskills :
process managementprocessoutbounddomestic bpo

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