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Product Control Manager - Associate

4.00 to 7.00 Years   Bangalore   21 Feb, 2023
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / TaxGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Specific Responsibilities
    • Implement real time feedback channels that support client experience improvements.
    • Administer surveys through third party tools (e.g. Confirmit, Qualtrics) and conduct analysis on survey output
    • Designs and test surveys in the survey tool
    • Establishes self as expert at designing, testing and launching surveys.
    • Supports the implementation of the new tools and technologies to administer surveys
    • Produce reports of survey responses catered to different audiences
    • Support additional client research projects, as needed.
    Required Qualifications
    • 4-7 years of relevant experience in customer or client management experience role; ideal candidate will have experience executing journey-based / real time feedback program and experience working with third party tools e.g. Confirmit, Qualtrics etc.
    • Ability to understand key business processes
    • Experience in process design or project management
    • Ability to synthesize qualitative information and present concise, easy-to-read findings to an executive audience
    ,

Keyskills :
process designclient managementresearch projectsidealdesignsurveyoutputtestingresearchbusinessanalysisconfirmitqualtricsmanagementpreparationimplementationEquipment SizingFlarenet

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