Product Expert - RB Digital Banking

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.PURPOSE:

• The role of Product Expert is to support the Product Owner and work with end users from country teams, regional and group teams to gather/ solicit requirements, eliciting requirement by identifying gaps in current process vs target, analyze the requirements, communicate them to technology teams, review user stories/ solution proposed by technology team.
• Aside to it, plan and help implementing parallel rollouts, monitor and track test execution, defect management and post implementation activities in countries as SME.
• Support in developing a strategy that identifies critical success factors, measurable milestones, potential obstacles and recommended plan of action during the Implementation Phase.

Roles and Responsibilities:

• Requirement gathering, analysing and documenting it in JIRA.
• Write the corresponding user stories and Review the proposed solutions and provide feedback on areas of improvements/ gaps to technology BA s.
• Ensuring solutions meet business needs and requirements.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Evaluate existing and proposed business processes with respect to proposed solution and share feedback with process owners.
• Manage change requests with respect to scope and timeline by following change control process and maintain the product backlog in JIRA.
• Manage conversion & user acceptance testing with respect to execution, defect management with technology teams for timely closure.
• Manage dress rehearsals with end users, technology teams for successful completion of user verification and conversion verification tests.
• Conduct meetings and presentations to end users/ management teams.
• Coordinate with internal resources and third parties/vendors for the flawless execution of projects
• Assist in the definition of project scope and objectives, involving all relevant stakeholders
• Identify risk/ issues, report and escalate to management as appropriate.
• Facilitate project team meetings and status review meetings
• Develop spreadsheets, diagrams and process maps to document needs
• Ensure adherence to the organization s governance framework
• Co-ordinate and manage the various stages of end user testing such as UAT [User acceptance testing), UVT & CVT (User Verification Test & Conversion Verification Test)
• Serves as the SME for dress rehearsals and conversion related activities
• Supports pre- & post Implementation activities in countries as business champion

Skills and Other Requirements:

• A bachelor s degree in business or related field or an MBA.
• Experience in Banking Domain
• CBAP, CSPO/ Agile certification preferred
• Strong understanding of business analysis principles.
• Fundamental analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent Microsoft excel, PowerPoint and Microsoft Project skills
• Logical approach to problem solving and an excellent eye for detail
• Good communicator, exceptional verbal and written communication skills
• Be a leader, self-motivated, and demonstrate the ability to influence across functional lines to ensure all participants and stakeholders deliver according to schedule
• Excellent planning, organizational, and time management skills.
• Excellent facilitating and moderating skills
• Exposure to JIRA and Confluence is preferred
• Ability to multi-task and manage various project elements simultaneously
• Should possess high levels of the skills such as, attention to detail and conflict resolution

Key Stakeholders:

• ITO
• Process teams
• Group & Country stakeholders comprising of
• Products
• Operations
• Operations Risk
• Legal and compliance
• Audit
• Credit and Risk Operations
• Policy
• Finance

QUALIFICATIONS:

• Academic Qualification: Bachelor of Engineering, MBA is preferred
• Professional Certifications: CSPO, CBAP is highly preferred
• Bank training; mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific

Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
salessellingbasisdecodingevent managementuser acceptance testingtest executionmicrosoft exceluser acceptancechange requestsbusiness analysisdefect managementmicrosoft projectacceptance testingintelligent networks