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Product Support Engineer

1.00 to 4.00 Years   Bangalore   24 Jun, 2021
Bidgely Technologies Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration,General / Other Software
EmploymentTypeFull-time

Job Description

Bidgely is looking for an extraordinary and dynamic Associate Product Support Engineer to be a part of the Support Services team at Bidgely which include team members in Bangalore and the Mountain View, California. You must have a passion for superior customer satisfaction as part of a successful consumer-facing global product organization. You must be a good problem solver and trouble-shooter yourself and should be able to work across geographies and time zones to manage customers across the globe. Be part of a highly energetic and innovative team and create customer delight as a differentiator for Bidgely.

As Product Support Engineer You Will
  • Resolve production issues and utility customer issues in a timely manner and ensure Service Level Agreement (SLA) compliance. Should be hands-on enough to do the technical trouble-soothing as well as mentor the team
  • Monitor production alerts and dashboards to find production issues proactively and report to appropriate teams
  • Coordinate with internal teams operations, engineering, production support and customer success to resolve production issues in a timely manner. Conduct daily and weekly meetings to prioritize and track progress on production issues. Escalate internally as appropriate
You Will Bring
  • Graduate/BE in any discipline / MCA / BCA /B.Sc (comp science) or equivalent
  • Flexible to work on late night shifts or early morning hours in office premises on a rotational basis
  • Knowledge on troubleshooting. Strong analytical and problem-solving skills
  • Basics on Shell/Perl scripts, SQL, Unix and Java
  • Knowledge on AWS will be added Advantage
  • Excellent written and verbal communication skills, ability to explain technical issues clearly to non-technical users
About You
  • Passionate about a clean energy future
  • Innovative You challenge the status quo
  • Resilient You enjoy meeting challenges head on and strive to find creative solutions to problems
  • Data driven you understand the importance of data in decision making
,

Keyskills :
linuxnetworkingtroubleshootingcustomer relationsbasicservice levelproduct supportproblem solvingsupport servicesequipment supplyproduction supportcommunication skillsverbal communicationbusiness intelligencecustomer satisfactionsqlawsjava

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