Production Service Developer 4

Job Description

*Responsible for our production infrastructure, including the servers and services which support our growing client base as well as designing and implementing highly scalable environments. This Engineer works with other teams in the organization and provides infrastructure solutions for their needs. Understands client systems and applications, networking, infrastructure, data centers, web tools and technologies, databases and Cloud, Big Data, Enterprise Resource Planning (ERP), and more.Design new scalable solutions for fast changing infrastructure environment with complex needs in fields like: configuration deployments, monitoring, and logging. Perform deep drill down analysis into performance bottlenecks and provide necessary fixes. Bring in new ideas, change, evolve, improve and simplify the production infrastructure. Work closely with our development and research teams and provide customer friendly solutions and support. Responsible for working on the design, development, and/or deployment of enterprise supporting systems.BS degree or equivalent experience relevant to functional area. Suggested majors include Computer Science or Mathematics. Working knowledge of software development tools, methodologies, and programming languages. Experience working with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation. Design and implementation of Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) solutions using a variety of cloud platform services. Highly technical and analytical, possessing significant implementation and operations experience. Identifies and implements complex solutions in experience of application or server architecture and networking. A minimum of 8+ years experience in application or server architecture and networking or related experience., *Contact Center IVR Developer - Job DescriptionPreferred QualificationsLooking for an energetic individual who would serve as an Genesys IVR and routing Developer in Next Generation Contact Center (NGCC) project and partner closely with the Technical Architect, Business Architect, Business Analysts, as well as Development and Testing leads. This resource will be responsible for the following, but not limited to:

• Write functional and technical specs
• Participate/recommend/advise/brainstorm on architectural decisions
• Design/develop application modules
• Unit Test, Review code/design
• Work with other developers to maintain consistency and continuously improve development processes and standards

In addition, this individual must have the following experiences:

• Candidate must have worked on Contact Center Domain using Genesys platform
• Should have hands on experience for last 4-5 years on Developing Genesys IVR and routing Application using SCXML and VXML(Work Flow/Call Flow creation) using Genesys Composer 8.x
• Experience in Developing and troubleshooting the Genesys voice platform application and functional testing for Inbound voice
• Integration with backend CRM using Webservices, DB lookup, Genesys call recording and Genesys reporting
• Should have hands on experience using GAX and/or GA for configuration creation/changes
• Candidate must be aware and should have worked on Genesys contact center technologies implementations like

• Inbound Voice: IVR,

• Outbound Voice: Call back /Campaign

• Genesys eServices: Email/Chat/Social media integration

• Intelligent Call Routing

• Genesys Agent Desktop (WDE/WWE)

• Development and testing using Genesys GVP, Composer, Web Services Block, Work Flow/Call Flow creation, Routing is preferred
• Genesys Call recording knowledge is a plus
• Must have knowledge on Call transfer/conference/consult works in Genesys framework.
• Must have strong knowledge on designing and developing Genesys reporting applications using STAT server, CCA, Data Mart, ICON, Infomart
• Design, develop and implement WWE enhancements
• Actual experience with Waterfall and / or Agile development methodologies.

Oracle IT is the focal point for technologies to improve end-user productivity and experience, building products to support our entire cloud DevOps ecosystem and creating foundational services to enable Oracle s cloud tenancy environment. Oracle IT is undergoing massive transformation across people, process and technology areas to transition into cloud and services-based organization. Engineers get to build highly scalable, multi-tenant tools and distributed applications, leverage our own cutting-edge cloud technologies and industry leading Software-as-a-Service product lines to modernize our IT environments. Engineers will also experience unparalleled growth, scale and scope with an inclusive culture and opportunities to make difference.Detailed Description and Job RequirementsAs part of a software project implementation team, provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user needs. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business specifications. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues. Provide leadership and expertise in evaluating and developing complex business problems, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing automated systems. BS or MS degree or equivalent experience relevant to functional area. Eight or more years of related experience recommended.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Keyskills :
focal pointweb toolsenterprise resource planningweb servicesbig dataequal employment opportunitysoftware as a servicesoftware development toolssystem designenterprise resource planning erp