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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Amazon is looking for a Program manager to be part of the team building a network for large new category for Amazon India.You will be both an entrepreneur building from scratch and an operator who would execute to grow and scale the business. You will work on executing and evolving the mechanisms and operating procedures to deliver the highest standard of customer experience at scale. You will partner with product / tech. medical and legal teams to deliver on this critical capability for customers.You will work in ambiguity, building and communicating clearly and ensuring that your program drive fulfilment of customer needs, business excellence at scale and long term priorities constantly.This is a large category with rapidly growing online share and there is significant room to innovate and solve key customer problems. As an program manager, you will be expected to spike on the following abilities:1) High ownership to programs and deliver on the highest standard of customer experience2) Strong prioritization skills with ability to balance customer experience with business priorities.3) Skills to work across stakeholders and functions to communicate, convince and deliver for the goal and4) Ability to deliver results , while working in dynamic environment Build and execute supply side programs to deliver desired customer experience at scale Ability Deep dive and acquire knowledge of emerging industry practices and apply when solving problems Ability to rollout programs around performance improvement, cycle time improvement, delivery experience etc, Clear, effective communication to present customer backward view, decision points or data based arguments that enable delivering on the goal. Be data driven, develop and report performance metrics, executive updates and analysis to identify potential opportunities for improving Customer Experience. Relentless program management to deliver on critical goals in compressed timeframe, 5+ years of experience in program or project management Experience defining program requirements and using data and metrics to determine improvements 5+ years of experience working cross functionally with tech and non-tech teams 5+ years of experience delivering cross functional projectsEntrepreneurial spirit with a can do attitude Ability to work and deliver in a cross functional partnership in a fast paced environment First principles thinker Thirst for innovation Strives for excellence and never settles
Keyskills :
agileperformance improvementproject managementperformance metricsprogram managementeffective communicationmanagementteam buildingsupplybusiness excellencedeliverycustomer experience