Program Manager, SPS Training Operations

Job Description

Job summarySPS Training Delivery team is looking for an experienced Program Manager with strong customer obsession and a background in managing projects and programs across regions with diverse stakeholders. In this role, you will responsible for the implementation and development of mechanisms and metrics focused on operational performance and efficiency improvements for our global trainer and training population. You will work closely with regional and global leaders, as well as internal data and tech teams, to play a key role in improving both operational performance and employee experience and build reliable and consistent programs at scale. This role has a high level of complexity in working with Teams spread across multiple regions and sites globally to drive improvement for all SPS Verticals. It requires a degree of autonomy, ability to make high judgment decisions, as well as an ability to influence key departments within and outside of the Training Organization. This is a global role with responsibility for driving results across the CTPS network, including 50+ sites globally, with decisions impacting a network of 200+ Official Trainers.Additionally, the role requires you to be a visionary leader with strong people management skills, senior stakeholder relationship skills, and proven organizational abilities. To be successful in this position, you need to pair strong program management skills with great partnership skills in order to deliver results. This role requires a high degree of autonomy and you should have a proven record of accomplishment in taking on end-to-end programs and successfully managing large groups of diverse stakeholders. Your work has a focus not only on delivery, but designing and implementing programs and mechanisms that scale globally.This leader will lead through creating a roadmap for and implementing new launches, improvement initiatives, improving our mechanisms to measure adoption of required changes, and building scalable mechanisms to measure progress and manage long term sustainable improvements. Change will be rapid and will require this person to lead a team required to quickly adapt to new process, policy, or tool changes. Change communication will be required with all teams regarding performance, feedback, best practices sharing, and continuous improvement opportunities. This role is open to applicants from Americas, EMEA, and India. Key job responsibilities Create a strategic roadmap to support trainer performance measurement, reporting and assessment in order to deliver high quality training. Collect requirements and create a roadmap to build a technology infrastructure to monitor and assess trainer performance at scale Assess process improvement and transformation opportunities, and partner with process owners, data teams, and stakeholders to scope opportunities, define problem statements and objectives. Drive continuous improvement programs that optimize efficiency, drive automation efforts, and develop best practices. Provide leadership on TD project selection, scope, definition, and performance to ensure alignment with business strategy. Manage international team partnerships to scale local features that align with global processes and SOPs standards Identify operational gaps, build new processes with stakeholders, create a Standard Operating Procedure (SOP) from the processes, and obtain approvals for the SOP for products and new business models Ensure proper Key Performance Indicators are set and measured to determine the impact of process changes, balancing customer needs with business requirements. Write clear and detailed SOPs and functional requirements.,
• 3+ years experience in program or project management
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years experience working cross functionally with tech and non-tech teams
Bachelor s degree or relevant experience. 3+ years experience defining and implementing process improvement initiatives using data and metrics. Ability to influence internal and external stakeholders and experience working with diverse geographical teams. Proficient in core project management disciplines including scope, schedule, budget, quality, along with risk and critical path management. Experience implementing repeatable processes and driving automation and standardization. Excellent written and verbal communications skills (English) Project/Program management certification (prince2, PMP, etc). Experience owning program strategy and end-to-end delivery Experience working with diverse geographical teams. demonstrated success in creating innovative solutions for complex customer/employee problems at scale. Prior experience with Training Delivery organizations is a plus

Keyskills :
people management skillskey performance indicatorsagilemanagementdeliveryprogram managementprogram management skills