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Recruitment for the post Tech Lead

1.00 to 3.00 Years   Bangalore   06 Apr, 2023
Infosys Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    The resource should have database and troubleshooting experience in Salesforce for around 6 to 9 years experience. The resource should have strong Analytical and good communication skills. Technology Skillsets: Salesforce Mandatory (Primary) Ability to: Align with various teams Work closely with stakeholders to troubleshoot and identify issues, solve Follow-up with team, keeping the stakeholders updated Leading system enhancements and working with developers Soft skills Verbal/written communication skills Relationship management skills Problem solving skills Can train his team Technical mindset Below is the detailed JD Responsibilities: Provide professional service to business functions and counterparts with regards to data errors, maintenance, monitoring in Enterprise Tools. Accurately and timely based on established processes and work instructions Participate and support user acceptance and regression testing related to new added functionalities, system upgrades or break/fix resolution Collaborate/Interface/consult with key interfaces involved in the process to investigate data integration issues in related systems accurately and timely, including identifying specific requirements or additional information to ensure data is correctly flowing between the systems where applicable or by engaging the correct interface Provide expertise advice/support to activities related to data integration to the Business Lines Sales/Revenue Management, Customer Service and other groups as needed Troubleshoot issues, identify root causes and corrective actions for errors to complete data in a timeline manner; assist in development of process improvements and resolution to ensure error root cause removal Escalate issue/process improvement to Lead/Supervisors, involving Process Improvement Advisor as necessary Support other team members during peak activity periods, vacations and absences Participate/assist in special projects Skills & Competencies Required: Fluent in English language High attention to details and accuracy Resilient to stress and executing repetitive tasks Controls awareness and customer-centric, general interest mindset Good team player with positive/can-do attitude Excellent time management, flexibility, prioritization, proactive, and workload planning skills Good analytical skills & problem-solving skills Good communication & interpersonal skills Job Location: Bangalore Ecity. Qualification: Any Graduation Shifts: Should be flexible to work in any shift Experience: 6 - 9 years,

Keyskills :
root causesoft skillsinside salesproblem solvingtime managementuser acceptance

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