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Requesting Candidates for ServiceNow Service Delivery Manager

5.00 to 10.00 Years   Bangalore   12 Aug, 2022
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryTravel / Tourism
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Req ID:310365 We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. The ServiceNow Delivery Manager is in charge of supporting the delivery of the ServiceNow roadmap, including specific projects and run operations
    • Support the definition of the ServiceNow roadmap connecting with all IS&T involved stakeholders
    • Support the execution of the related strategy, in particular implementing the operational roadmap and right initiatives
    • Drive key projects and initiatives, ensure strong articulation between them and mobilisation of the right resources
    • Strengthen the priorisation mechanism of requirements and related governance as part of ServiceNow release process
    • Support the positioning of the IT portal (ServiceNow) as the end-user portal
    • Maintain strong and close relationships with key stakeholders including service owners, application owners, architects and IS&T Directors
    • Guide, support and mentor the ServiceNow team, providing new opportunities to grow, get exposed to stakeholders and learn continuously
    • Communicate regularly about ServiceNow strategy, priorities and on-going projects to external and internal partners, and ensure constant awareness and alignment
    Competencies & Skills
    • Strong knowledge of ServiceNow platform
    • Strong stakeholder management skills to connect and engage with IS&T management team, key configuration management stakeholders, internal and external partners and suppliers
    • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of this organisation
    • Able to formalize and present a synthetic view on complex issues and concepts
    • Strong analytical, problem-solving and critical thinking skills, and ability to find solutions (technical and functional)
    • Coordination skills to lead and deliver run roadmap and improvement projects in parallel
    • Strong organisation skills with ability to meet tight deadlines and high challenges
    • Result oriented and attention to details
    • Ability to work with full autonomy and limited support
    • Ability to work effectively in virtual, geographically dispersed and cross-cultural environments
    • Maintain constant awareness and sponsorship of the IT leadership team through appropriate reporting about configuration and data management (priorities, blocking points requiring arbitration, strategy adaptations)
    • Support the delivery of the IT4IT & Transformation roadmap, challenge it and bring adaptations if required
    An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals. Job Segment: Manager, Management ,

Keyskills :
service deliveryitilproject managementdeliveryslainfluence at all levelsit leadershipdata managementproblem solvingthinking skills

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