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Salesforce Administrator

3.00 to 5.00 Years   Bangalore   16 Mar, 2022
MoEngage Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    • Handle basic Salesforce.com administration tasks including user management, access management, profile and permission sets management, data extracts, uploads, inserts, data backups, sandbox refresh
    • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
    • Knowledge of integrating 3rd party solutions, or apps in the SFDC environment
    • Create, customize, and maintain reports and dashboards based on end user needs
    • Adept in performing detailed analysis of business and technical requirements and document
    • Keen on understanding the key problem and gather requirements to tackle the issue
    • Provide first-level support to the end-users, including logging issues, identification, and resolution/escalation
    • Work with our internal teams on key requirements and test fixes/enhancements to Salesforce org and to assist with rollouts
    • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
    • Working cross-functionally across Sales, Marketing, Customer Success, Operations, and IT organizations
    • Ability to effectively communicate across departments to define problems and work out solutions with the team members
    • Keep up to date on new Salesforce features and functionality
    • Ability to prioritize tasks, identify trends and manage escalations with appropriate status updates and communications with stakeholders.
    Qualifications Desired Skills & Experience
    • 3+ years full-time Salesforce Administrator/Developer experience in the SaaS Industry
    • Experience/ Knowledge of APEX, Triggers, Test Classes, Lightning Components, Salesforce APIs
    • Certified Salesforce Administrator
    • Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder Desirable not required
    • Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment
    • Proven ability to design and optimize business processes and to integrate business processes across disparate systems
    • Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams
    • Bachelor s/Postgraduate degree
    ,

Keyskills :
salesforcecrmvalidationsalesmusic makingprivate cloudcloud computingproblem solvinguser managementaccess managementglobal investment

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