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SAP Customer Service Consultant

6.00 to 10.00 Years   Bangalore   30 Mar, 2023
Orcapod Consulting Services Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryRs 16 - 18 Lakh/Yr
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Position: SAP CUSTOMER SERVICE CONSULTANT.Work Location: BangaloreSalary: 16-19 LPADescription:Candidates must have strong SAP CS experience Must have hands on atleast 1 -2 SAP CS implementation process . Must have hands on Functionality of CSOur SAP S/4 HANA implementation CS Consultant will lead a team chartered with the implementation of SAP S/4 HANA. Duties include but may not be limited to:Educate local teams on basis SAP S/4 HANA Customer Service functionality, and SAP S/4HANA, in general. Refine Customer Service process scope, identifying any gaps when necessary. Perform system demonstrations designed to showcase the existing standard SAP S/4HANA functionality and secure buy-in from customers, while identifying any gaps, and/or requirements. Translate local business requirements into related configuration requirements and perform system set-ups in S/4 HANA to meet customer requirements. Identify any Reports, Interfaces, Conversions, Enhancements, Forms, Workflows and/or any other development objects necessary to bridge requirements with SAP S/4HANA functionality through the creation of Functional Specification documentation. Interface effectively with developers to translate Functional Specification documentation into Technical Specifications and the development of technical designs Identify local security requirements and work with Security staff on the creation of security profiles necessary to support local needs Perform field and value mappings associated with data conversion efforts Perform demonstrations of the updated system, post build (Configuration and Development) activities to showcase the incorporation and validate localization requirements Provide support and subject matter expertise during the execution of testing activities and resolve any specific issues identified during testing Work on the development training materials incorporating requirements and deliver end user training or train the trainer workshops according to the training plans/schedules Provide subject matter expert support during cutover and go-live activities and perform tasks assigned as part of cutover plan and schedules Provide support post go-live and resolve post go-live issues Years of ExperienceRequires 6+ years of experience in SAP S/4 HANA and/or SAP ECC configuration and testing activities, specifically in Customer Service processes Multiple (over 4) SAP implementation full life-cycle experience SAP ECC / S/4HANA CS Configuration and testing experience Education and CertificationsUndergraduate degree or equivalent combination of education and work experience., SkillsSolid knowledge of system development methodology, project management and system architecture. Preferably involving the implementation of SAP ECC or S/4HANA, particularly Customer Service processes Solid analytical / problem solving skills Ability to evaluate IT and business challenges from a broad perspective. Strong influencing and excellent communication skills. Ability to translate between non-technical business users and technical IT resources. Strong client service attitude Strong organizational and time management skills

Keyskills :
sap css/4 hana

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