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SAP HANA Developer/Specialist

4.00 to 8.00 Years   Bangalore   08 Jul, 2021
NTT Global Delivery Services Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaERP / CRM,General / Other Software
EmploymentTypeFull-time

Job Description

As a member of the ECS Nestle Technical Service Management, the associate will be responsible for overall Operations of Live Nestle systems.The SAP Basis & DB Operational team needs the skill set required to support a range of SAP systems including ABAP, Java stack, DB & Non-NetWeaver systems. The associate would be responsible to Operate (Alert & Incident management, Service request/change request management, upgrades & maintenance) the Nestle systems according to the ECS standard and sometimes non-standard procedures as requested by the Nestle stakeholders.Associate will be majorly responsible for

  • Ensure high availability of customer service by supporting service restoration in critical situation
  • Operate SAP technology-based system landscapes to achieve ambitious SLA requirements
  • Deep dive on issues including creation or support of the creation of RCAs
  • Analyze current operational procedures and come up with proposals for improvement
  • Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction
  • Ability to own and coordinate operational tasks, customer escalations, process improvements.
  • Support delivery teams to perform and drive root cause analysis to completion
  • Proactive follow-up on the tickets created for the issues encountered
  • Knowledge sharing within the team and with larger audience of the technical and process aspect.
  • Responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
#LI-INAPACJob Segment: SAP, ERP, Java, Developer, ABAP, Technology ,

Keyskills :
saphanabodsms sqlsqlroot cause analysissap basisroot causecustomer servicehigh availabilityservice managementincident management

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