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Senior Associate - IT (GSOC L1 Engineer)

2.00 to 4.00 Years   Bangalore   22 Dec, 2020
Eurofins It Solutions India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

OBJECTIVE:

  • The main objective of this position is to deliver high quality infrastructure support under 24X7 monitoring of all the infrastructure components.

REQUIRED EXPERIENCE AND SKILLS:

  • Strong organizational skills;
  • Ability to listen, gather and understand information about people and situations, quickly;
  • Excellent attention to detail and quality;
  • At ease with distant international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail).
  • Certification ITIL Foundation V3 highly appreciated, but not mandatory.
  • English (fluent) required;
  • Expertise in Microsoft Office: Outlook, Word, Excel, PowerPoint;
  • Basic experience required as Windows administrator monitoring and managing business critical applications
  • Background as IT System administrator (Windows operating systems, VMware and NetApp) beneficial.
  • Basic understanding and experience in IIS, ASP.NET, along with any other type of application monitoring and troubleshooting knowledge.
  • Effectively collaborate with Server, Network, Database, Application support teams during Incident troubleshooting and Incident bridges.
  • Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;
  • Prior experience in monitoring and managing events coming from the SQL and other Database servers.

Technology skills:

Mandatory

  • Basic Networking skills - routers, firewalls, switches, LAN, WAN monitoring.
  • Intermediate Server monitoring and troubleshooting. Windows, Linux platforms.
  • Intermediate understanding on Application monitoring and troubleshooting.
  • Optional Certifications or trainings in Windows Server platform (MCP).
  • Experience using monitoring tools like Solarwinds Orion, HP Openview, Business availability center or similar.
  • Basic knowledge of Windows server 2008/2012 administration and troubleshooting.

Optional

  • Basic understanding in Data Base monitoring and administration. SQL 2000, 2008.
  • Basic understanding on Virtualization technologies.
  • Knowledge on Scripting Automation
  • Knowledge on Cloud Technologies

Personal Skills:

  • Team Player
  • Smart worker
  • Quick learner
  • Willingness to work in 24x7 shifts.

Experience - 2 to 4 years into IT infra support

PREFERED CANDIDATES:

  • The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality.
  • Good communication and interpersonal skills to interact with team in Europe
  • Will be an added advantage if worked on Laboratory related applications
Qualifications
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