Senior Customer Success Engineer

Job Description

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!What were looking for:You will be working as Customer Success Engineer (CSE) to join our Customer Success team! The ideal CSE is a technologist and creative problem solver with an understanding of Citrix Cloud Services. If you have experience understanding business objectives and translating those objectives into technical outcomes, this is the role for you!Position Summary - As a Customer Success Engineer, you will provide our Citrix Cloud customers with implementation guidance, helping to accelerate on their cloud journey. Our Customer Success team is responsible for the successful adoption of all our SaaS products, including Workspace, Apps and Desktops, Networking, Content & Collaboration, and Endpoint Management. In this role, you will set customers on the right path for their solution implementations, and work with other Citrix teams as the Cloud technical expert.Your responsibilities as a Customer Success Engineer will include:

• Being the Citrix Subject Matter Expert supporting customers adoption and implementation plans.
• Accelerating the onboarding and transition to Citrix Cloud for Citrix Customers.
• Driving the quickest possible time to value within subscription product entitlements.
• Providing service expertise and working with internal cross-functional teams (Product Management, Engineering) influencing product roadmap and the customer vision into a finished implementation.
• Delivering value to customers through the rapid execution of outcome-based engagements.
• Communicating customer expansion opportunities or potential retention risks to the Customer Success Manager and account teams.
• Becoming a Citrix Intelligent Workspace product advocate and playing a key role in the implementation of the Citrix vision today.

Job Requirements and Qualifications:

• Three years regular Bachelor s degree
• Baseline knowledge in one or more cloud providers: Azure, AWS and Google Cloud Platform.
• Familiar with Identity and Access Management (IAM) concepts in the SaaS space including SAML, OAuth and AzureAD.
• Desired technical skills include Windows Server 2008R2, 2012R2, 2016, Hypervisors, Active Directory, Group Policy, PKI.
• Basic-level knowledge of API security concepts such as OAuth 2.0, Basic Auth, Security Tokens, as well as PII data and authentication.
• Basic-level knowledge of foundational networking concepts including but not limited to the OSI model, DNS, DHCP, Web Proxies and SSL VPNs. Prior network architecture or engineering roles strongly preferred.
• Possess a basic-level of specialized knowledge of Citrix products, including Virtual Apps and Desktops, Endpoint Management, Content Collaboration, Citrix ADC on-premises or cloud service product knowledge.
• Ability to effectively deliver and execute technical projects across multiple simultaneous engagements in a customer-facing capacity.
• Excellent oral, written skills and presentation skills.
• An excellent customer service attitude and the ability to interact in a professional manner are required.
• Candidate will be deputed to any shift as per the business requirement. This can be a fixed shift.

Preferred Skills or Certifications:

• Networking CCNA or CCNP Certifications are a plus.
• Citrix Virtualization or Networking certifications are a plus.
• 1-2 years in a high-tech customer-facing role (Professional Services, engineering, systems administrator, sales engineering or consulting).
• Azure, AWS or Google Cloud Certifications are a plus.

What you re looking for:Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It s a simple philosophy that guides everything we do including how we work. If you re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.Functional Area: Customer Success Management About us:Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You ll enjoy our workstyle within an incredible culture. We ll give you all the tools you need to succeed so you can grow and develop with us.Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.htmlCitrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHRcitrix.com for assistance.If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.,

Keyskills :
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