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Job Location | Bangalore, Chennai, Hyderabad, Kolkata, Pune, Mumbai City, Delhi |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Education / Training |
Functional Area | Sales / BD |
EmploymentType | Full-time |
We re looking for an experienced customer success pro to join our growing team focused on building customers for life. Our Customer Success Team works with customers post-sale to ensure they get continued value from their investment in Articulate 360.The Senior Customer Success Manager (Sr. CSM) will execute customer success plays and build relationships with a set of our largest and most strategic customers to onboard them, drive product adoption and satisfaction, secure renewals, and expand our footprint within accounts.To succeed in this role, you must have a deep understanding of our customers and be an expert in messaging and positioning to communicate the value of Articulate 360What youll do:
Keyskills :
marketingvoice of the customercustomer servicecustomer relationsonboardingcustom orderskey performance indicatorssalesspecial projectsfortune 100human resources