Senior Engineer, Application Engineering

Job Description

Company Profile:Western Digital Corporation is the world s largest data storage company with a leading portfolio of HGST, SanDisk, G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great value from the data they possess.Innovating at the Boundaries of Technology: Whether in your pocket, home, car, or the cloud, its likely Western Digital is with you every step of the way. Its aresponsibility we dont take lightly. Thats why we are always at the cusp of innovation, pushing the boundaries oftechnology to make what you thought was once impossible, possible.We deliver the possibilities of data. YOU define what s possible. The next big thing in data is you! Shape the future & define whats possible. Come shape the future with us. For more information about us, please visit us at www.wdc.comWork location : Bangalore Responsibilities: Key Responsibilities:

• As a member of L2 support team, the Technical support engineer will be responsible for supporting cases submitted by customers, partners, and OEMs for Western Digital products.
• Provide exceptional customer support to Western Digital Customers via telephone calls, email, and Shared Screen communications.
• Author and submit knowledgebase articles based on customer issues, interactions and learnings.
• Ensure Support is provided to our customers within the specified SLA.
• Collaborate with Development to log and manage bugs for customer and partner issues.
• Provide support for enterprise products such as SAS and NVMe devices such as SSD and HDD, Network connected products such as SAN and NAS storage.
• Visit customer site for implementation and troubleshooting
• Be a customer liaison for support and customer management related tasks
• Attend meetings and trainings as required.

Additional Responsibilities:

• Work with customer, discuss business requirements and present solution designs to both customers and internal team resources.
• Analyze requirements, document a solution design and provide necessary support to sales and Engineering teams on the proposed solution.
• Define system architecture for new or existing computer systems using Western Digital storage products.
• Work with SMEs, other solution Architects, Sales teams and clients to determine the best solutions for our customer requirements.
• Coordinates design of subsystems and integration of total system.

Qualifications:

• Bachelor s degree in computer science or Electronics is preferred. Other Engineering Streams are considered with experience in Implementing and supporting Storage and Server products. 3 to 5 years of experience required.
• Hands-on experience various storage technologies like Hard drives, Solid State drive, Storage Servers, Storage Enclosures and PCIe devices.
• Working knowledge of implementation and deployment of storage technologies with various applications and filesystems, and deployment in datacenter environment
• Must be able to demonstrate skills in operating systems including Linux, VMware ESX and Windows Server 2008-2012. Linux skills is a must.
• Good understanding of data storage concepts and terminology including storage interfaces, and SAN. Enterprise Virtualization experience, Server storage experience; NAND Flash storage experience.
• Preferred 3 years in a technical call support center/help desk as a support representative or equivalent experience.
• Preferred 2 years in a technology troubleshooting-related field or equivalent experience.
• Excellent analytical and expert troubleshooting skills with end-users/customers, partners, and OEMs.
• Excellent customer service and communication skills, both verbal and written.
• Ability to learn new products, technology, and support systems needed to support our customers efficiently.
• Ability to work with customer, discuss business requirements and present solution designs to both customers and internal team resources.
• Ability to analyze requirements, document a solution design and provide necessary support to sales and Engineering teams on the proposed solution.
• Knows how to define system architecture for new or existing computer systems using storage products.
• Ability to work with SMEs, other solution Architects, Sales teams and clients to determine the best solutions for our customer requirements.
• Work time is as per business requirements. Currently the role expects general shift hours working and On-call as need arises (Weekday / Weekend).
• Current requirement is between 8am to 5pm Monday to Friday.

Legal DisclaimerWD is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: WD is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at WD are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, family, parental status, or any other status protected by the laws or regulations in the locations where we operate.,

Keyskills :
plcautomationscadasalesprogrammingequal employment opportunityvmware esxnand flashdata centersolid statehard driveswindows serversolution designsupport systems