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Senior Operations Analyst, India Payments

1.00 to 3.00 Years   Bangalore   16 Aug, 2022
Amazon
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

    Operations Team is responsible for processor performance monitoring, cashback configuration & reconciliations, processing of seller disbursements & customer COD refunds, and process automations. This team drives operational efficiency and escalation reduction opportunities. Additionally, team owns the Process and Policy definition and policy implementation. This team also manages the operational relationship with third party payment partners, advocating for customer experience and driving operational improvements.This position will be focused on the Payments Acceptance for A.IN marketplace business. Ideal candidate will work on campaign promotion (IBD, NCE, Cashback) configuration, reconciliations, Trouble Tickets, reporting and exception analysis till their closures. This position requires a proactive, highly motivated individual with an aptitude for streamlining processes and who can work independently to deliver accurate and timely results.This role is required to serve as a hands-on analyst, gathering data and driving projects to completion. He/She, along with the program manager, will interface with the various internal teams in a highly agile environment.The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner, who can quickly absorb the nuances of Amazons varied payment offerings as well as the behaviour of Amazons internal systems. He or she will be analytical and data driven in decision making, with a demonstrated ability to drive issues to completion. The candidate must have superior verbal and written communication skills and be comfortable presenting issues to management., The candidate should have
    • 2-5 years of experience working across card operations, e-commerce or retail.
    • 1-3 years of experience for delivering activities from teams that she/he didn t directly own.
    • Ability to communicate and work with a wide range of internal and external teams.
    • Proficiency in Excel, database applications, SQL queries and other analysis tools.
    • Superior verbal and written communications skills; particularly, the ability to deliver analysis in a clear and actionable format.
    • Proven ability to define effective and scalable processes and drive continuous improvement through root cause identification and measuring the success of those initiatives.
    • Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidate s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
    • Ability to deal with ambiguity use discretion and judgment to take decisions on critical business
    • Proficiency in SQL
    • Languages known such as VBA etc.
    • Exposure to back office operations, escalation management and troubleshooting environments
    • Experience in managing high priority queues

Keyskills :
customer relationsfinancecustomer servicereportingroot cause

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