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Senior Operations Engineer

5.00 to 8.00 Years   Bangalore   27 Apr, 2021
Comverse Technology, Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

Product Support Representative: Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development. Survey Tip: Employees who address highly complex technical issues that need to be escalated would be reported to Technical Support Engineer (5821-5826). Employees responding to less technical questions should be reported to Product Telephone Support (8811-8814).Key ResponsibilitiesTo include, but not limited to:

  • Preparing installations and upgrades which includes writing upgrade procedures and test plans
  • Installing software on customer systems
  • Working with the customer technical staff to integrate the systems into the customer network and support the customer s testing
  • Running the designated acceptance testing with the customer to verify that the product is working as specified
  • Communicating with customers to establish details of problems/requirements
  • Investigating and resolving customer problems within SLA
  • Working with other teams in the company to resolve technical problems
  • Producing system documentation for the customer and support team
  • Updating the call tracking system, providing status updates and action plans, providing customer resolution reports for issues
  • Participating in the out of hours on call support rota
Job Requirements
  • 5-8 years working experience in network troubleshooting, active analysis of SIP, Diameter, MAP, SMPP, SMTP, CAMEL, INAP, XML, RTP, DNS, HTTP/XCAP protocols
  • Experience in telecom Core (Voice/Messaging) for 2G/3G/4G/IMS
  • Should have extensive experience in IMS network products like I/S CSCF, TAS, SBC, MSC, IN, HSS.
  • UNIX System Administration skills
  • Proven record of working with customers is a mission critical environment
  • Experience of installing, upgrading, configuring and supporting application software
  • Experience in the Telecoms industry, particularly with mobile networks GSM , LTE
  • Hands on experience on Linux Operating System, VmWare, SQL/Oracle DB required
  • Should have hands-on experience on Virtualized node installation/deployment (VMs).
  • Good exposure to VMWare/Openstack environment
  • Should have experience testing of the products or Solution End to End.
  • Should have excellent Oral and written communication to handle customers and also to co-ordinate internal across teams and geographies
  • Should be aware of how to troubleshoot issues on live production systems with usage of tracing/analysis tools
  • Should be fully process driven and should show keen interest in SLAs, KPIs and customer success.
  • Candidate should be prepared to travel to customer locations globally in short notice and should be highly self-motivated to contribute in an individual technical role.
AccessibilityMavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.,

Keyskills :
itillinuxtroubleshootingchange managementserversequal employment opportunitycall trackingproduct supportproduct qualitylive production

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