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Senior Product Support Engineer

1.00 to 2.00 Years   Bangalore   30 May, 2022
GFL RECRUITMENT PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryRs 6 - 9 Lakh/Yr
IndustryEngineering / Construction
Functional AreaProduction
EmploymentTypeFull-time

Job Description

    job DescriptionKey words : Product support , Customer Support , Application support, SaaSExperience in B2B SaaSSoftware troubleshooting skillsAbout the role:
    • Provide enterprise-grade support to our clients over email and phone
    • Address core technical queries related to the product
    • Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
    • Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
    • Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
    • Create and maintain internal documentation repositories
    • Triage incoming requests and enhance workflows to deal with incoming ticket volume
    • Ensure speedy resolution of issues while maintaining high customer satisfaction
    You will have the opportunity to:
    • Be a part of an elite Technical Support team
    • Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
    • Core markets include US, Europe and SE Asia.
    External Skills And Expertise
    • 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
    • Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
    • Knowledge of Zendesk and JIRA is a plus
    • Excellent written and verbal communication skills
    • Ability to explain complex concepts through clear and accurate writing
    • People skills and having the gift of the gab to handle tricky situations
    • Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
    • Flexibility of working in rotational shifts

Keyskills :
htmljira

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