Senior Security Engineer (L2)

Job Description

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.Want to be a part of our team The IT Security Engineer is an entry level position in the Information Security job family. They support the business and protect the Dimension Data reputation by taking responsibility for overall Information Security Management and aligns IT security with business security, ensuring that information security is effectively managed in all service and business activities within country in low complexity environments. The IT Security Engineer is responsible for business optimisation by ensuring that Confidentiality, Integrity and Availability of the services are maintained at the required levels and conform to all relevant statutory requirements.Working at NTTRequirements: Education, Training and Experience Technical Mandatory

• Knowledge of Firewall (Checkpoint, Palo Alto, Juniper) and VPN technologies
• Knowledge or certification of F5 Big-IP LTM and ASM modules
• Knowledge of Bluecoat, Forcepoint and Zscaler Proxies.
• Knowledge of Cisco ACS and Cisco ISE.
• At least 2-3 years of experience in a technical support environment working with at least 2 of Cisco, Juniper, Check Point and Palo Alto Firewall products

Desirable

• Cisco CCNP-Security, Checkpoint CCSA & CCSE, Palo Alto PCNSE certification
• Good knowledge of Email security
• Knowledge of Juniper JNCIS-SEC JNO-332, Juniper SRX
• Knowledge of Anti-Virus solutions, preferably McAfee ePO
• Knowledge of RSA Authentication Manager and Cisco ACS
• Knowledge of AlgoSec
• Knowledge on Vulnerability Management and Risk Analysis
• Good Understanding of ITIL Services Framework

Main Duties / Key Accountabilities

• Accept, manage and update service requests to ensure contracted Service Level Agreements are met.
• Provide remote technical support within Managed Services ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management
• Manage, own and co-ordinate the technical resolution of incidents either remotely or onsite utilising Field Engineering resources.
• Plan, coordinate and implement complex network changes within customer specified change windows, adhering to a predefined ITIL change management framework. This will include liaising with the customer, third party suppliers, vendors and partners to ensure minimal disruption to the customer s day-to-day business operations, and the provision of a seamless, coordinated delivery of services.
• Plan, coordinate and execute release management activities within customer specified change windows, adhering to a predefined ITIL release management framework plan, coordinate and execute configuration management activities within customer specified change windows, adhering to a predefined ITIL configuration management framework plan, coordinate and execute life-cycle management activities within customer specified change windows, adhering to a predefined ITIL life cycle management framework Identify Known Errors and document these within the Known Errors Database
• Where necessary, liaise and work with Professional Services Engineers and Solutions Architects around client projects and deployments
• Where appropriate, use lab equipment and resources to attempt to recreate client incidents and undertake fault simulation activities.
• Maintain detailed knowledge of the clients environment(s), where applicable, by maintaining and updating relevant documentation such as Network Diagrams, Configuration Databases along with process and procedural documentation.
• Provide proactive, constant and clear communication on the status of incident / problem resolution between the client, Dimension Data, and any other third party supplier and vendors.
• Escalate issues affecting delivery of service to management
• Understand and manage the requirements of being part of a 24x7 on-call operation, including but not limited to, shift hand-over, operational advice, guidance, support and escalation
• Understand the scope, delivery mechanisms and processes of all relevant Services delivered by Managed Services
• Execution of the Managed Services business plan and strategies relating to Engineering

Personal Attributes and Skills Required

• Experience in managing large customers with multiple sites
• Strong team player
• Ability to work in a challenging and constantly changing environment
• Display a willingness to persevere with difficult tasks
• Demonstrate resourcefulness and sound judgement
• Strong customer service focus with an understanding of client expectations
• Strong communication, writing and interpersonal skills
• High level of initiative, accountability, attention to detail and ability to follow process
• Demonstration of Dimension Data s core values of Proactively, Teamwork, Professional Excellence, Partnership, and Personal Commitment.

What will make you a good fit for the role Standard career level descriptor for job level: Seasoned and experienced professional Has full understanding of specialisation area Resolves wide range of issues in creative ways Fully qualified, career level, career journey-orientated Uses good judgement in selecting tools and methods to solve problems Networks with senior internal and external people in own area of expertise Receives little instruction on day-to-day work, receives general instructions on new assignments Typically requires demonstrable related experience with a Bachelor s or equivalent degree; or moderate level experience and a Master s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experienceJoin our growing global team and accelerate your career with us. Apply today.Equal opportunity employer NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.,

Keyskills :
customer serviceservice levelfirewallsit securityservice deliveryinformation security managementsecurity testingentry levelpoccisco acslife cyclesales