Senior Systems Engineer

Job Description

We are looking for a Sr. Systems Engineer to help Design, build, Automate, maintain, and troubleshoot application on windows 2016/2019 servers. RESPONSIBILITIES:
• Install, upgrade, Migrate, automate, analyse and support Enterprise application.
• Ensure that the team follows Standard Operational Procedures to maintain Enterprise Applications and ensure their correct functioning and performance to meet SLAs commitments.
• Resolve Support issues and come up with permeant fix.
• Tier 2/3 On Call support of production application.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Increase system efficiency and lower the human intervention time on any tasks.
• Create reporting to support client, team, and business needs.
• Escalation points for advanced application support and troubleshooting needs.
• Liaison and escalation point with infrastructure team and Database Administration teams to address Application s availability and performance issues.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships,
• Managing day to day support services ensuring that all customer issues are prioritized, triaged, and resolved as effectively as possible.
REQUIREMENTS & COMPETENCIES:
• 4+ years of experience supporting applications based on the (windows/Linux) Microsoft SQL Server RDBMS platform and Oracle.
• 2+ Year of strong experience on supporting Windows infrastructure with good understanding of AD, DNS, DHCP, IIS, GPOs etc.
• 2+ Years experience on WINDOWS / LINUX Operating system and application product support.
• Must be able to come up with solutions and presentations.
• Good knowledge on Problem solving and incident management process along with ITIL knowledge.
• Experience in Providing advanced technical support and work with customers to solve complex issues with the product in their environment.
• Basic networking concepts and understanding of different OSI layers and basic understanding about IOT.
• Experience on AZURE is desirable and Experience working in an agile environment.
• Basic knowledge of the OSI model, switching and internet routing technologies (to junior network administrator level).
• Capable of multi-tasking, good time management and prioritization of workload.
• Clear communicator (both written and verbal). Good technical or WIKI documentation skills.
• Detailed technical knowledge and solid hands-on experience with performance tuning and troubleshooting.
• Bachelors degree in Information Systems, Business, or commensurate experience (Master s degree preferred)
• Disseminate knowledge across teams and ensure knowledge management is improved and managed to promote the highest level of service possible.
• Ability to work independently or under only general direction.
• Multi-task with superior decision-making, analytical and problem-solving skills
• Ability to meet deadlines and maintain focus.
• Demonstrate excellent customer service skills.
• Perform in a highly functional, demanding, and ever-changing environment.
• Successfully undertake the planning, direction, reporting and administrative responsibilities of this position
• Show flexibility in the role.
• Develop effective working relationships with the client, Incident and Problem Management functions as well as any 3rd party personnel.
• Available for after-hours and weekend on-call work as necessary to support application.
• Strong written and verbal communication skills
• Excellent problem-solving skills with the ability to identify root cause and implement controlled changes.
• Excellent time management skills with the ability to manage conflicting priorities.
• Ability to evaluate and discern issues and make the proper judgement call to escalate for resolution.
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Keyskills :
microsoft sql serverosi modelsql serverroot causesupport servicestechnical support