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Service Operations Owner (SWMP)

3.00 to 5.00 Years   Bangalore   13 May, 2021
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable, and inclusive world. Watch our video to discover how we create meaningful interactions to drive human progress. About Mobile NetworksMobile Networks, which includes mobile network products, network deployment and technical support services, and related network management. This business group will offer the full portfolio for customers wanting to buy mobile access networks. It target leadership in key technologies such as 5G, ORAN and vRAN.Job DescriptionNokia IT is building a modern, product-oriented technology organization that executes with urgency, precision, and with an extreme focus on customer service. Nokia IT has entered a journey to digitalize our ERP systems utilizing the latest IT technologies. Join our international dynamic team developing the next generation of ERP Nokia business solutions.Nokia IT is looking for an experienced Service Operations Ownerto join our digital ERP modernization program focusing on the Software Monetization Platform (SWMP) Nokia Enterprise Artifact Repository (NEAR) distribution function.The chosen candidate will be expected to build a high-performing team that will reduce reliance on external system integrators and perform a rollout in record time while minimizing costs. Join a dynamic, diverse and talented team that is on a mission to modernize the IT organization and digitize Nokia s operations.Role Description

  • E2E Ownership of Service Model and Service Operations
  • Accountability for SLA fulfillment
  • Coordination/alignment of underlying Infra and Supplier Operational Level Agreements (OLA)
  • Fulfillment of IT part of Customer/Product Onboarding Activities on SWMP
  • Service Budget Management and Service Cost Optimization & Monitoring
  • Managing Service DevOps Lifecycle
  • Maintaining ongoing relation with key service stakeholders and rest of SWMP team
QualificationsBasic
  • Working knowledge of agile methodologies (e.g. Scrum, Kanban, Safe etc)
  • Basic knowledge of could and cloud native solutions
  • Working practice of managing service budgets
  • Experience in service operation activities
  • Working ITIL knowledge in the service area.
  • Basic Project Management knowledge
Good to have
  • Experience with JFrog Solution (Enterprise+ and EdgeNode)
  • Knowledge of SW Supply Chain
  • Experience with DevOps and CI/CD
,

Keyskills :
support servicesteam developmenttechnical supportcost optimizationbudget managementservice operationproject management

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