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ServiceNow IT Operations Management

8.00 to 0.00 Years   Bangalore   15 Dec, 2020
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :ServiceNow IT Operations Management
  • Good To Have Skills :Program and Project Management
  • Job Requirements :
      • Key Responsibilities : 1 Knowledge and experience operating converged data/security networks would be preferred Firewall systems Checkpoint, Cisco, Net Screen, VPN Technologies IPsec, SSL, Nortel, Cisco TCP/IP networking Authentication, authorization, encryption mechanisms 2 LDAP, RADIUS, TACACS, PKI, SSL, SSH Intrusion detection systems network based, host based, signature, and heuristic 3 Ability to work with and meet tight deadlines Understanding of multiplexing technologies
      • Technical Experience : a 8 years of experience in the IT / Telecommunication field Must have previous NOC experience b Must have experience of team handling of at least 10 people, should be a good team player Must have knowledge of ITIL process documentation and ability to drive the process change within team c Must have experience in shift roster arrangement for team Must have experience in daily/weekly/monthly SLA Productivity report Must coach the team with different technologies as per business requirement
      • Professional Attributes : a Independent problem solving and debugging skills Proven analytical and problem-solving skills b Excellent organizational and multi-tasking skills; understands/executes concepts of project management c Ability to interact effectively with Senior Management Strong design skills, project management
    • Educational Qualification : Diploma/BE/B Tech/MCA CCNA/CCNP ITIL framework
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Keyskills :
itil processteam handlingit operationsproblem solvingsenior managementproject managementintrusion detectioncommunication skillsprofessional servicesprocess documentation

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