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Software Senior Support Specialist

3.00 to 7.00 Years   Bangalore   05 Mar, 2021
UL
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryAdvertising / MR / PR / Events
Functional AreaSales / BD,General / Other Software
EmploymentTypeFull-time

Job Description

What you ll learn & achieve:

ULs LHS division is hiring a Production Support Lead based in Bangalore. Since this market is moving and growing rapidly, RAMS - as a customer-focused application - needs to constantly move along with and adapt to the market. The successful candidate for this position will be able to work in cloud hosted application with microservices based implementation along with an opportunity to understand regulatory affairs market. Additional tasks would include:-

  • Develop and implement processes to operationalize and improve the Support function.
  • 24x7 monitoring of application availability, performance and initial triage of Product related incidents.
  • Proactively analyze any incidents that occur and ensure these are responded to promptly within agreed SLAs.
  • Helps define reports that track key KPIs. Routinely reviews results and develops action items to improve team performance against KPIs.
  • Redirect any issues requiring further analysis to the development team
  • Perform validations after scheduled changes within specified Maintenance Windows ensuring the functionalities are up and running as desired.
  • Complete regular operational activities to maintain environments with minimal disruption and higher availability.
  • Proactively Monitor Infrastructure and Application Components to improved customer experience.
What makes you a great fit:
  • 6 years of experience in a leading application support team and provide post production support on application hosted on Cloud.
  • Programming skills (preferably in J2EE) to debug an issue and resolve basic ones on top of production support experience
  • Well-versed with
  • Analyzing application logs
  • Good understanding of MSSQL DB, query optimizations, trouble shooting
  • Triaging of issues
  • Application integrations
  • Experience on any monitoring tool
  • Excellent communication skills
,

Keyskills :
biddingbrokeragebrokingformsinsurancelife sciencesmedical devicespost productionteam performancequality assuranceproduction supportregulatory affairsapplication supportbehavioral trainingcommunication skillsoperational activitiesj2ee24x7

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