Solution Architect

Job Description

Indegene is on a mission to empower every healthcare enterprise in its transformation journey. We are uniquely positioned to solve the challenges of the healthcare industry through our combination of deep medical knowledge and verticalized technology and help make healthcare affordable and accessible to every person on the planet.We are innovators at heart and real innovation for us means constantly obsessing over what will drive success for our customers in the future. No wonder 18 of the top 20 global biopharma organizations lean on us for an agile and enduring partnership. With more than 3000 brilliant employees spread across the US, Europe, China, and India, we have delivered over 100 strategic engagements and fully commercialized over a $2 billion portfolio. We have brought together a group of incredibly passionate and brilliant people and entrusted them to solve some of healthcare s most challenging problems, which has led to our culture being centered on passion, innovation, and collaboration. We re passionate about healthcare; we believe that technology and innovation will carve an indomitable path in transforming healthcare for the better, and to achieve this, we collaborate with the best minds in the medical and technological domains.Day to Day You ll Be Responsible For: Responsible for managing gross margin, project profitability, CSAT, & ESAT for the EMCE Unit Accountable for the output of an operations center, ensuring that all customer requirements are met in a cost effective, timely and compliant manner. Responsible for bottom-line for various accounts or multiple accounts as assigned Manages service level agreement performance as per the SOW Identifying and dealing with short-term and long-term risks for various accounts Active contribution in strategizing of the accounts - including new service offering and ways to grow the account. Active contribution in building short term operational plans and long-term strategic plans for the vertical. Contributing at company level - company annual plans, strategic plans, and business and process development Process Management Ensure policies & procedures applicable to the client are followed and in its relationships with clients Playing significant role in building capabilities and processes, and developing people to execute on these plans. Ensures that Operational Excellence is embedded in the creative center operations to deliver continuous improvement Drive execution while adhering to systems and processes as per various set standards laid down by the company and division. Active contribution in managing topline through presales by working closely with the sales team, on assigned accounts. Ensuring non-disclosure agreements are signed off by contractors, vendors as applicable Manage a large team including Ops. Managers and Leads across multiple work streams About You:Understanding of creative strategies, production, digital space and how it can be made production based Strong understanding of project management, and financial and business acumen Excellent people management skills Strong written and verbal communication/presentation skills Passion for networking and managing accounts Keeping abreast of the latest technical/creative developments and relating them to various business challenges Must Have:Minimum of 15 + years of relevant industry experience is from creative or digital domain, any Graduate with MBA would be preferred Should have managed clients; Led large teams and projects independently; demonstrated past experience in building up divisional strategy),

Keyskills :
javadeliverycustomer relationssalesenvironmentpeople management skillsgross marginservice levelcost effectivebusiness acumenpeople managementmanagement skillsmanaging accountspoliciesprocedures