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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Engineering Design / Construction |
| EmploymentType | Full-time |
Should be from Engineering background , preferably computer scienceExcellent written and spoken communication skills scores of not less than 4/5L1 Incident Management experience requiredMonitor and work on Wintel based tickets along with VMware, Storage, SQL, Network and other tickets and tasks related to customer s proprietary applicationTriaging tickets and following up on open ticketsJob requires Monitoring, logging tickets, resolving tickets based on SOPs, escalating issues to L2 and L3Hosting bridge calls , sending WebEx invites , coordinate between different resolver groups and provide inputs and information as asked by the resolver groups on callAdhere to SOPs, defined escalation matrices and proceduresUpdate SOPs and provide inputs to improve themComply strictly to the ticket documentation and reporting formatsAll ad-hoc tasks to be completed as per the requirementShould have working knowledge on MS Excel , Word and PPT (preferred)Willing to work in rotational shifts and on weekends,
Keyskills :
following upincident managementcompatibility testingsqlwordlessexcelvmwarewintelbridgestorageloggingmatricesreportingmanagementmonitoringescalationengineeringwebex