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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Pharma / Biotech |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Role & Responsibilities Purpose: Provide Customer Service, handle Order management, provide order status and handle complaints from Customers for INR Transactions.Candidate Requirement: Graduate with 4-5 years experience in core customer service functionINR Order Management, Experience in core Customer Service.Proven Customer Service/Customer Care experience.Track record of over-achieving quota.Strong phone contact handling skills and active listening.Familiar with CRM and ERP systems and practices.Customer orientation and ability to adapt/respond to different types of characters.Excellent communication skills and willing to work on Voice profile.Ability to multi-task, prioritize and manage time effectively.Working knowledge in customs bonded warehouse would be additional advantageWorking experience should be in Pharma/Biotech/Life Science industryKnowledge Required: INR Order Management, Experience in core Customer Service handling end to end transactions in Quote to Cash.Skills Required: Order ManagementCustomer ServiceIssue resolutionCustomer retentionListening SkillsPhone SkillsResolving ConflictMultitaskingPositive AttitudeAttention to DetailAdaptabilityAbility to Work Under PressureComputer SkillsApply Now,
Keyskills :
customer serviceorder managementcommunication skillserpcarequotecustomssciencemanagementcommunicationInstall BaseWIPYantraAdvanced Pricingwarehouse