Sr. Specialist, SDM Product Support

Job Description

Come create the technology that helps the world act together (The below company introduction text should not be edited, please remove the observation once having finalized the job description)Nokia cloud and network services CN Global care is looking for a Senior Specialist in SDM, who will be responsible for Product support case handling NDS /SDL. We are looking for experienced NDS /SDL Engineers with (8+ Years) with high level of Passion and technically sound in any of the below skills. We prefer engineers who are looking to make a positive difference, with their knowledge in the Telecom Domain, E2E Case Handling.Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part of (First add a standard BG description, then add up to 60 words on where the candidate would fit in the organization, what your team is working on, the team culture, the technologies the candidate will be involved in, and their potential key interfaces. Please use short sentences instead of bullet points.)What you will learn and contribute to (Enter here the role description and the main job responsibilities. Maximum 5 bullet points. Start with an entry statement on who you are looking for. Example below should be edited accordingly.)As part of our team, you will:
• Handle SF Tickets Handling of SDL /NDS Products .
• Live network troubleshooting of SDL/NDS Prdocuts .
• 24*7 Critical case handling of NDS /SDL.
• Deployment support when ever needed .
Your skills and experience (Describe job requirements, must have should be covered in max 3 bullets, if additional nice to haves, include under separate heading but no more than 8 bullets in total)You have:
• 8+ years of relevant experience in NDS /SDL Prdocuts. Good know-how of SDL Internal flow,PGW,Application Exp. Know-how of OpenStack, Heat Orchestration Templates, YAML, Mistral and CBAM would be an added advantage . Willingness to contribute with creative, out-of-the-box solutions, to problems arising in a dynamic environment. Ability to contribute E2E on casehandling and lead Technical Discussion with Customer /Internal Forums. Knowledge of Python scripting.Basic on Netact and ZTS.
It would be nice if you also had:
What we offer (Please add local benefits/team specific items/ uniqueness of your offering. Maximum 5 bullet points. Example: Office at a central location; Frequent team events; Sports teams)Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employer (Nokia closing text below should not be edited, nor should additional content be entered after it, remove the observation once having finalized the job description)Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
product supportnetwork servicesknowledge discoverytechnology leadershipnetwork troubleshootingmaxndse2esdlpgwfitcareniceheatyamlcloudsoundcolor