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Sr. Tech Ops Manager

3.00 to 8.00 Years   Bangalore   12 Oct, 2021
Esko India
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

Key ResponsibilitiesManagement responsibilities:

  • Manage the operation of a team of experienced hosting engineers including typical people management duties, objective setting and appraisals.
  • Monitor the workload of the team and handle workload priority conflicts.
  • Be a point of escalation within the team for incidents, requests and projects.
  • Be a key liaison with our development teams who write and release products destined for the cloud environment along with some infrastructure as code components.
  • Handle escalations from around the business and implement changes to address process issues and improve service quality.
  • Provide strong technology leadership to the engineers across a wide range of virtualization, operating system, storage and network technologies.
  • Be a strong advocate of the Change Management policy, review changes and ensure team adherence.
  • Participate in the resource and maintenance planning meetings and agree a schedule of work.
Operational responsibilities:
  • Oversee incoming tickets to resolve issues and implement service requests for our customers.
  • Help the development team operationalise their products through advice and consultancy.
  • Draft and implement approved technical changes to our products and infrastructure.
  • Publish and refine work instructions and procedures to enable your and other operational teams to implement routine work and fixes.
  • Plan, monitor and progress technical projects and seek opportunities to implement automation and configuration management, reducing technical debt.
  • Participate in the on call rota and occasional out of hours scheduled work.
Skills & ExperienceTechnical Skills and Experience
  • The ideal candidate would have experience with the following:
  • Configuring, managing and automating AWS, including Terraform, CloudFormation scripts, Elastic Load Balancers and configuring VPCs.
  • Managing and maintaining Chef Cookbooks and Recipes or similar products.
  • Windows Powershell for administration and automation.
  • Source Control and the fundamentals of working with Git.
  • Vmware ESX/vSphere administration/configuration.
  • Microsoft Windows Server and/or Linux administration/configuration including: Active Directory, Group Policy, DFS, DHCP, DNS and WSUS.
  • Networking principles: TCP/IP, Routers, Firewalls, Switches, Load Balancers, VPNs.
  • Symantec Endpoint Protection.
  • NetApp SAN / SnapManager for Virtual Infrastructure.
General Skills and Experience
  • Excellent verbal and written communication skills in English.
  • Experience working in a commercial hosted/data centre environment.
  • Experience managing a team of highly technical engineers.
  • Experience managing technical projects, including resource management and reporting.
  • Excellent problem solving skills and an eye for detail.
  • Experience of working in an ITIL environment with particular regard to Change and Incident management.
  • Excellent customer/stakeholder handling skills.
  • A strong ability and desire to collaborate with peers and to constructively resolve differing points of view.
  • Experience working with ServiceNow (or similar ticketing/ITSM application).
When you join us, you ll also be joining Danaher s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you ve ever wondered what s within you, there s no better time to find out.,

Keyskills :
danaher business systemgroup policywindows serverproblem solvingbusiness systemactive directorychange managementpeople managementwork instructions

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