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Support Engineer

7.00 to 12.00 Years   Bangalore   08 Feb, 2023
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaApplication Programming / MaintenanceNetworking
EmploymentTypeFull-time

Job Description

    Technology skills, Competencies and Experience:
    • Hands-on experience on O365 tools Excel, PowerPoint, and Word Intermediate level of expertise
    • Understand IT hardware terminology and devices
    • Windows Operating System trouble shooting (Software, Hardware, drivers)
    • Application installation and trouble shooting
    • PC connectivity and troubleshooting
    • Hardware and software maintenance
    • Good IT hardware knowledge
    • Excellent written and articulate skills
    • Ability to interact with confidence with US counterparts
    • Very good communication written and verbal.
    • Good trouble shooting skills (Remote and On prem)
    • Understanding end-users requirements and ability to supporting them in time.
    Role and Responsibilities:
    • Analysis of the requests and processing them on timely manner
    • Articulate issues, resolutions in crisp and consistent manner
    • Understand the different processes involved and work with minimal supervision
    • Manage the ticketing system pipeline (Case Management)
    • Work on machine imaging, user onboarding and offboarding activities
    • Working with vendor and resident engineer on hardware supply / Issues
    • Assist the user in fixing the issues as reported
    • Collaborate with the teams for resolutions

Keyskills :
socfirewall administrationsiem

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