Support Specialist

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategy

• FM PSS is responsible for providing 24*7 user and production support for all Financial Markets Front and Back Office applications in Standard Chartered Bank.

Business

• The SABRE PSS team is responsible for providing 24*5 support to financial market users located globally. The team supports approximately 40+ applications which provide a platform for trade booking & risk management.

Processes

• Manage incidents, problems, changes, of varying complexity.
• Put forward ideas to improve automation and/or efficiency and own through to implementation.
• Monitor batch processing, enhance batch processing and ensure batches meet SLA s.
• Manage escalations to development and the business.
• Track incidents and provide regular updates to key stakeholders on status and progress.
• Manage/coordinate recurring issues and ensure long-term resolution.
• Drive development teams for application enhancements to improve supportability of the platform.
• Participate in the bank wide DR tests and FM PSS monthly DR Failovers.
• Work closely with UNIX/Database/Network Infrastructure teams on stability improvement programs or general improvements to the environments.
• Application documentation.

People and Talent

• Flexible to work in APAC, EUROPE zone and on weekends is mandatory.
• Excellent written and verbal communication skills.
• Ability to work under pressure, multi-task and deliver.
• Strong team player. Self-starter/motivator and ambitious.

Risk Management

• Support primary risk management application SABRE front to back including batch processing.
• Work closely with the traders and middle office users to fix booking, pricing and risk related issues.
• Perform in depth technical BAU application support.
• Prioritize work to successfully deliver service in a diverse environment.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Our Ideal Candidate

• At least 7-9 years of production support experience within a financial services organisation and prior experience in supporting risk management application.
• Good understanding of ITIL processes (Incident, Change and Problem).
• Strong knowledge in managing UNIX based environments.
• Good knowledge in Oracle database, Oracle DaaS, Oracle Golden Gate, VERITAS Cluster Server, SAN/NAS file systems.
• Keenness to understand and resolve trade booking, life cycling, PnL & Risk related issues.
• Ability to debug and resolve issues related to UNIX, Oracle & Java based applications.
• Ability to resolve recurring incidents through problem management.
• Prior experience in release/change management would be an added advantage.
• Knowledge in Shell or Python scripting to automate manual tasks would be an added advantage.
• Knowledge in Batch monitoring scheduled in Control-M.
• Experience in configuration and management of monitoring toolsets (Geneos/Nagios/Patrol/Tivoli).

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
application servicesfinancial servicesplsqlsqlsqlveritas cluster serverback officegolden gatemiddle officerisk managementoracle databaseveritas clusterbatch processingfinancial marketsproduction support