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System Admin Role(Offrole) (IT 00372)

3.00 to 4.00 Years   Bangalore   06 Jun, 2023
acko
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIndustrial Design
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    About the role:
    • Be customer obsessed - have a customer first approach and implement an effective Quality Management System
    • Work with cross functional teams to bring about change and reduce friction in the process - provide top notch customer experience across all channels by doing so
    • Develop effective short and long term strategies to build a strong Quality framework
    • Champion initiatives/projects to meet customer facing metrics and show a consistent improvement
    • Create an effective system for the QA team to audit, analyze and share actionable and meaningful business insights regularly
    • Constantly improve and review effectiveness of Quality infrastructure and framework
    • Rethink usage of new tools/technology to improve effectiveness, challenge status quo of process and metrics to improve Customer experience
    • Implement better ways of working and standardize the QMS across processes
    • Liaise with external and cross functional teams to create positive impact on metrics and Cx (vendor team Quality performance, implement product changes, automations, customer experience journey mapping etc.)
    • Coach and mentor the QAs/AMs/Managers in order to build a robust Quality team
    Requirements:
    • Should be a graduate with minimum 8 years experience in the customer service domain
    • Exceptional communication and people management skills
    • Creative way to address challenges and problems
    • Must have a proven track record in Quality Management and Customer Experience roles (in a managerial capacity)
    • Strong customer centric mindset
    • Should have an eye for detail and strong analytical ability
    • Must have directly handled a team of QAs/AMs/Managers in the past 3-4 years
    • Start up experience would be a plus
    What s in it for you:
    • Tremendously impactful role that provides an opportunity to grow and be part of ACKO s leadership team
    • Independence and ownership in both design and execution
    • Competitive bonus and equity participation in a company that is growing quickly
    Job Requirement Requirements:
    • Should be a graduate with minimum 8 years experience in the customer service domain
    • Exceptional communication and people management skills
    • Creative way to address challenges and problems
    • Must have a proven track record in Quality Management and Customer Experience roles (in a managerial capacity)
    • Strong customer centric mindset
    • Should have an eye for detail and strong analytical ability
    • Must have directly handled a team of QAs/AMs/Managers in the past 3-4 years
    • Start up experience would be a plus
    ,

Keyskills :
customer servicecustomer centricpeople managementbusiness insightsquality managementcustomer experienceqmsbonusdesignmetricsbusinessfrictionownershipmanagementanalyticalleadership

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