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System Analyst

2.00 to 6.00 Years   Bangalore   26 Dec, 2022
CERENTRAL CONSULTANTS PVT LTD
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.5 - 8 Lakh/Yr
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    • Minimum 2-6 years of hands-on experience in Genesys Pure Engage products
    • Strong Knowledge in Genesys PureEngage Framework and Genesys Cloud Architecture
    • Ability to analyze organization processes and fine tuning applications to meet business requirements.
    • Proficiency in Genesys Engage configuration management tools (CME, GA, GAX) and Genesys Cloud Admin
    • Experience building call and email flows in Interaction Routing Designer and good understanding of eServices architecture, working knowledge (or understanding) of IVR flows in Genesys Cloud Architect
    • Knowledge of CRM integrations (Salesforce, SAP C4S) is a plus.
    • Troubleshooting experience of Voice and eServices applications in Pure Engage
    • Experience with real-time and historical reporting tools (Gi2, CCPulse, Pulse) in Genesys Engage and ability to help schedule reports Genesys Cloud.
    • Experience with Work Desktop Edition (WDE) deployment, configuration, and troubleshooting
    • Good understanding and troubleshooting knowledge of Genesys Engage components T-server, URS, Interaction Server, UCS, SCS, etc.

Keyskills :
genesys frameworkgenesysgenesys cloud architecture

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