Tanzu Product Support Engineer

Job Description

As a recognized leader in disciplined agile and lean software development practices. The Technical Support Engineer is a key role in VMwares new exciting Modern Applications Business & Management Business Group (MA&M). A team of products and services under the Tanzu portfolio (Team Tanzu) is designed to help customers build, run and manage their most important applications with confidence to help them achieve their business outcomes. We combine an agile, modern approach, with core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the worlds most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers to create and build new solutions and are committed to open source and open standards.Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our 31,000+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each and every project and are guided by a purpose to Accelerate our customers digital transformation journey by enabling enterprises to understand a software-defined approach to business and to transform how the world builds software.Success in the Role:You will understand enterprise customer expectations of the software support experience and judge your success by the success of your team and the happiness of our customers. Maybe youre interested in working directly with enterprise clients to replicate, troubleshoot, and resolve their technical issues, or perhaps you enjoy working under pressure, helping people in high-impact situations. Either way, you thoughtfully assist each customer by listening, connecting the dots, documenting the situation and solution, and engaging more experienced team members as needed.You are interested in continuously improving yourself, our support systems, and products by taking training, reporting defects, and collaborating with engineering and operations to triage customer issues.What is the structure and the culture of the team like:VMWare Tanzu Support team is a diverse inclusive team of caring and supportive individuals who value teamwork and collaboration in all of our efforts. We are compassionate and kind and we are passionate about our work. We openly share knowledge and experience, and we are enthusiastic about working together to solve customers software concerns.What type of work will you be doing:In VMWare Tanzu Support, we are passionate about providing our software customers with the highest level of service. Gemfire/RabbitMQ is a small, specialized team of engineers from around the globe, supporting Gemfire data management and RabbitMQ platform customers 24x7. We believe in doing the right thing and working at a sustainable pace; typically, 8 hours each day with occasional weekend support rotations.Our team members are all familiar, skilled, and/or experienced in some of the following (we do not expect you to check everything on this list)BS Computer Science or equivalent in related fieldMinimum of 3 years experience in the analysis, design, implementation, and debugging of distributed, data-intensive, and/or object-oriented applicationsShould be proficient in the use of Windows/Solaris/Unix/Linux systems and networksExcellent analysis, troubleshooting, and communications skillsProficient in at least one object-oriented language (past programming experience). Java, C++, or C# (strongly preferred)Desired Skills / ExperiencesExperience with SQLTechnical understanding of distributed multi-threaded data management systemsUnderstanding of JVMs, VMs, Heap and Memory management configuration and tuning strategiesExperience with GemFire or other object-oriented data management systemsExperience with RabbitMQUnderstanding of message queuing systemsWhat are the benefits and perks of working at VMware You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.Employee Stock Purchase PlanMedical Coverage, Retirement, and Parental Leave Plans for All Family TypesGenerous Time Off Programs40 hours of paid time to volunteer in your communityFinancial contributions to your ongoing development (conference participation, training, course work, etc.)Wellness reimbursement and online fitness and wellbeing classes,

Keyskills :
basicnetworkinglinuxcustomer relations