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Team Lead,Central Support Team, IN External Fulfillment

1.00 to 2.00 Years   Bangalore   15 Jul, 2022
Amazon
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BDGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job summaryJob Summary: The Team Lead is expected to remotely support the daily operations of Fresh business along with other CST activities of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data. The candidate must be ready to work on weekends and in shifts.Roles and Responsibilities: Liaise between field executives and various internal and external stakeholders for efficient and timely execution of operations Respond to associate queries on real time basis providing education to associates with the goal of achieving first contact resolution and excellent stakeholder experience Drive opportunities for efficiency through daily floor observations Serve as the first point of contact for any seller escalations and ANDON cases Conduct weekly audit on cases for performance on quality scorecard and provide coaching to improve performance Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures Liaise with internal teams for contingency management and holiday planning Devise and deploy SOPs, analyze data, and propose features and processes, which focus on improving the associate/stakeholder experience Coordinate with other departments such as seller support, FBA team and program team for faster issue resolution Creation of monthly node level distribution, roster management to execute daily staffing plans Create various sets of daily, weekly and monthly business reports, 1. 1-2 years of experience in an any role, preferably Operations. 2. Excellent Communication Skills.3. Demonstrated analytical ability, results-oriented environment with external customer interaction.4. Highly proficient in Microsoft Office and Windows based applications.5. Able to work on weekends6. Fluent in Hindi and English 1. Graduate.2. Skill to handle sellers as stakeholders/customers with outstanding organizational and follow-up skill3.Good analytical and problem solving skills with a capability of setting priorities and working under pressure 4. Must be able to multi-task, managing multiple sites simultaneously with attention to detail and high capability to work on different projects in parallel5. Experience in working with logistics and/or manufacturing industry is an advantage.

Keyskills :
continuous improvement facilitationfield supportmultiple sites

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