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Team lead in International CS- Voice

1.00 to 4.00 Years   Bangalore   16 Aug, 2023
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.5 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
    • You will also be responsible for closing the fault and complaints within SLAs. You will be working as a part of IT Help desk team assisting in application related technical issues.
    • You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
    • The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
    • The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
    • They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
    • You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments
    • You will need to consistently seek and provide meaningful and actionable feedback in all interactions
    • You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients
    • Decisions that are made by you will impact your work and may impact the work of others
    • You would be an individual contributor and/or oversee a small work effort and/or team.
    White Horse Manpower Consultancy P Ltd. #12 Office156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, (Exit of Commercial Street) Bangalore 560051. Ph: +91 hidden_mobile , hidden_mobile whitehorsemanpower.in, hidden_email Follow us on twitter, FaceBook && Youtube Free Recruitment no charges

Keyskills :
people managementstaff retention

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