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Team leader

0.00 to 1.00 Years   Bangalore   06 Oct, 2022
Apex HR Solutions
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    1. Experience in outbound / inbound2. Experience in Outbound sales (Enterprise Sales)3. Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs4. Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge.5. Enforce adherence to security and data protection within organization.6. Facilitate and implement process improvement ideas to improve efficiency.7. Proactively identify problems and presenting solution.8. Maintain good rapport with the team and ensure people bonding.9. Proper handholding of new CREs to ensure retention.10. Listen to CRE calls, share coach team and feedback on performance.11. Handle customer escalations.12. Ensure that employees adhere to rostered shift thus resulting in low shrinkage.13. Ensure CREs complete their net Login hours and other KPIs.

Keyskills :
team leading skillsfluency in english

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