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Team Leader Operations/ International Voice

1.00 to 3.00 Years   Bangalore   04 Dec, 2023
Job LocationBangalore
EducationNot Mentioned
SalaryRs 4.0 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
    • You will also be responsible for closing the fault and complaints within SLAs. You will be working as a part of IT Help desk team assisting in application related technical issues.
    • You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
    • The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
    The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.

Keyskills :
team handlingteam building

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