Team Manager

Job Description

*Position Purpose & SummaryCargill Business Services (CBS) is a multi-function center of Cargill Inc, one of the world s biggest privately held organizations that clocked revenues of $120+ billion. The center provides high-quality, efficient back-end services across IT, HR, Finance, Transport & Logistics, Strategic Sourcing & Procurement and Trade Execution with 5,500 employees. Please visit www.cargill.com for more details. CBS is a global organization that envisages the accelerated use of shared services. Its purpose is to bring a smarter, more efficient approach to how we provide shared services to Cargill. That way business units and functions can focus on what they do best. These services are delivered in 6 Centers based in Bangalore (India), Sofia (Bulgaria), Nanjing (China), San Jose (Costa Rica), Uberlandia (Brazil) and Rosario (Argentina).This role is responsible for oversight of the day-to-day operations of an end-to-end Invoice to Pay process team. The ITP main process covers Invoice Capture, Invoice Processing, Exception / Vendor support, Payment/Month end activities, T&E and other Specific activities. This role involves working with [ITP] Tower Lead, the [ITP] Senior Team Manager, the Continuous Improvement team, Cargill business partners.The position requires substantial knowledge of an [Invoice to Pay] sub process, the ability to operational lead and develop a team, overseeing decision-making and problem solving, monitor and review KPIs and metrics, and lead specific projects to drive efficiency under guidance of the [ITP]Principal AccountabilitiesManage Operational performance 60%Directly Manage an operation [ITP] team depending on scope and complexity Ensure smooth migrations identify potential process risks, establish mitigation/control plans, and monitor the impact. Monitor operations performance on agreed upon SLAs and key metrics. Advise on appropriate action plans where needed via consistent processes Focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management. Drive towards the agreed efficiency targets through defined processes Lead through transitions and increase organizational performance driving and embedding many competing initiativesPeople Management 20% Build and lead an engaged, high performing team and foster an inclusive environment. Accountable for performance management, talent development and succession planning Provide coaching/mentoring and train employees on Cargill s Leadership Model (CLM) behaviors and safety. Coordinate activities of team members engaged in processes and sub-processes to deliver on the Invoice to pay function. To monitor language resources of Thai. Knowing Thai language would be added advantage.Stakeholder Management 10%Build & manage robust credible business relationships with key partners and stakeholders with a focus process maturity Work closely with all stakeholders in the one A&F organization to drive the Process strategy Monitor and communicate Finance operational results in a timely and effective manner through the monthly performance dashboard. Timely follow up on Specific Business escalations and propose active resolution.Drive Process Improvement Strategy 10%Build a culture of continuous improvement and operations excellence. Partner and align with the GPO process strategy by closely working with the [ITP] GPM and Regional PI Lead. Provide active input to the Opportunity Heatmap Drive the defined process initiatives for your center Work closely with all improvement resources (Continuous Improvement, Process Improvement & Process Org.), *Education, Experience, SkillsMinimum Required Qualifications Finance Background. 10+ years of experience in finance operations work with deep expertise in ITP or AP and related processes. A Continuous Improvement mindset. Demonstrated ability to manage large teams and highly adapt at building resiliency within them. Possess a strong customer service acumen. Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes. Excellent verbal and written communication skills.Preferred Qualifications Bachelor in Accounting or accounting. Experience in managing stakeholders in a diversified environment. Managed 20+ people across the full spectrum of Finance and Accounting with a strong bent towards Credit to Cash. Ability to work across diverse cultures and backgrounds.Other relevant information to the positionCore CompetenciesConcept Strength: Identifies connections and interdependencies. Thinks creatively. Analyze complex situations and generate solutions.Agile & Resilient: Cultivates innovation by experimenting and adapting, learning from failures and overcoming limits. Creates clarity, optimism and opportunities in the face of ambiguity, uncertainty and setbacks.Change Management: Demonstrates openness to new approaches and ideas. Fosters an environment where one can challenge the status quo when improvement is necessary. Defends the necessary changes in the organization and helps others prepare for the impact and acceptance of such necessary changes. Progresses productively under conditions of change and ambiguity.Process Mindset: Optimize and continuously improve financial processes and other businesses. The results are driven with a passion for continuous improvement. Is able to understand, develop and adhere to processes, identification and implementation of simplification, standardization and process improvement while looking for proactive optimization.Manage to outcomes: Results are influenced by many factors. Some are under our control, others not. Many financial leaders will not be responsible for the execution of the activities, but they will be responsible for the management of the results.As we move towards the process-based structure, this role could be a succession plan for the Senior Team Manager role. or ITP Process Specialist role within the GPO organization. The role would position the individual in some key roles within the Accounting and Finance organization globally and other operational/leadership roles.

Keyskills :
train employeessalesslaprocess improvementbusiness unitsproblem solvingbusiness servicescustomer servicestrategic sourcingtalent developmentcoachingcustomer relationsinvoice processingshared services