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Tech Support - Day Shift / Desktop Support - L1 & L2 Support

0.00 to 4.00 Years   Bangalore   31 May, 2022
Black & White Business Solutions
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greetings of the day!We are Hiring for Tech Support - Day Shift / Desktop Support - L1 & L2 SupportJOB Role :Configure, test, and deploy hardware and software to users both locally and remotely.
    • Diagnose and resolves problems related to the operation of PCs on the network.
    • Troubleshoot and repair break/fix issues.
    • Configure, troubleshoot and support Video Conferencing systems used for corporatebroadcasts.
    • Provide solutions to user issues by identifying problems, researching answers, and helping toimplement.
    • Train users in basic problem resolution and understanding of how to make efficient use of theirPCs.
    • Respond to user requests and service issues in a timely and professional manner.
    • Provide support via phone using remote support software.
    • Create, monitor, update, and close tickets using Service Now ticketing system.
    • Adhere to Black Box corporate, technology and security policies at all times while performingdaily functions.
    • Remain current on technical and operational details concerning PC products and support.
    Technical Qualifications
    • Extensive experience with Win7/10 OS Control panel, System settings, networking, device manager.
    • Microsoft Outlook, Word, Excel, Cisco AnyConnect, Symantec Endpoint Encryption & Protection. Microsoft Outlook OST/PST, Email Profiles, Shared Folders, Archives, Add-ons and Webmail.
    • Networking IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nics.
    • Active Directory Password resets and User properties.
    • Working knowledge of WebEx audio/video conferencing systems
    • Laptop backup using Carbonite
    Regards,HR Team

Keyskills :
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