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Technical Account Manager

7.00 to 10.00 Years   Bangalore   28 Nov, 2020
Philips
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

  • Be maniacal about Client Experience. You must own and drive the relationship with our client throughout their lifecycle with us. This does not mean you will always say yes to our clients, but, to be passionate about managing their experience with our services even when we must say no or things go wrong
  • You must be responsive, flexible and able to communicate effectively with our clients building a positive relationship with them. This is not always easy, but you will be passionate about the challenge
  • Demonstrate the ability to integrate strong and clear business rationale into sound decision making
  • Be comfortable working across time zones and through ambiguity with the drive to find a resolution
  • You must have a demonstrated ability to manage multiple complex projects and client portfolios. This includes developing and executing against comprehensive project plans while actively managing project risk
  • Have the technical acumen to understand HSDP services, educate and discuss the platform with our clients. Your technical ability will assist you in representing client needs and issues within HSDP
  • Possess the ability to work in a fast-paced environment with solid experience in change management
  • Possess a combination of well-rounded technical knowledge in Cloud technologies and of Application Operational Support. You will use this ability to facilitate and coordinate a diverse group of teams in support of our platform and clients across multiple business units, including product management, development, implementation/services, product support teams, as well as business functions such as contracts/legal, finance, and quality and regulatory
  • Possess an ability to effectively communicate status to all project sponsors and stakeholders, coordinate activities across teams and drive projects to successful completion on time and of high quality
  • Champion for the application of best practices and process innovation which meets business and customer goals and objectives while ensuring compliance with international and domestic quality
We are looking for:
  • Bachelor s degree or 7+ years of relevant work experience
  • Technical aptitude and familiarity with the design and utilization of complex systems, specifically an understanding of Cloud technologies and Operational Support for Platform as a Service (PaaS) and Software as a Service (SaaS)
  • Proven ability to influence others, facilitate agreement among stakeholders with different interests
  • Demonstrated leadership skills, excellent written and verbal communication skills, ability to build relationships and effective organizational skills.
  • Proven track record of complex and creative problem solving and the desire to create and build new processes
  • Possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done
Preferred skills:
  • Demonstrated understanding of regulated environment - familiarity with ISO27001/27018, HIPAA and HiTrust
  • Experience working with Scaled Agile
  • Project Management Professional (PMP) certified a plus
,

Keyskills :
project managementaccount managementdeliveryproduct managementslasoftware as a servicecreative problem solvingcommon senseproject plans

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